Chief of Staff - Marketing
Xsolla
Job Summary
The Chief of Staff will partner with the Chief Marketing & Growth Officer to make strategic choices and manage the global marketing team. Responsibilities include marketing operations, strategic planning, supporting teams, leading meetings, problem resolution, reporting metrics, go-to-market measurement, and acting as a trusted counsel. This role involves workforce planning, learning and education, internal representation, and project management across the organization. The candidate will work with the global marketing team of over 80 experts. They will be highly organized and able to work on multiple projects simultaneously to liaise with product, business development, customer support, finance, legal, and global operations colleagues and stakeholders in offices located around the world.
Must Have
- 10+ years of marketing experience in gaming/fintech.
- Proven track record of operational excellence.
- Extensive experience using and operating in the Atlassian Suite.
- Excellent written and oral communication skills.
- Ability to communicate effectively across multiple levels and cultures.
- Embody the attitude needed to support an agile working environment.
- Possess broad strategic business knowledge.
- Excellent financial and operational modeling skills.
- Comfortable navigating a growing and changing organization.
- Ability to see where improvements can be made and problem solving.
- Confidence and competence to make decisions.
- Enjoy working with data and fluent in a variety of analytical tools.
- Expertise in leading complex projects across teams and organizations.
- Highest level of ability to manage confidential information.
- Ability to travel both domestically and internationally.
Perks & Benefits
- 100% company-paid medical, dental, and vision plans
- Unlimited Flexible Time Off
- Personalized career roadmap
Job Description
ABOUT US
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
Longevity Opportunity Vision Enjoy the game!
About you
We are hiring a talented and experienced Chief of Staff to join our global marketing team at Xsolla! The
Chief of Staff (COS) will partner with our Chief Marketing & Growth Officer (CM&GO) to make the
strategic choices, daily operating decisions, analytical assessments, and operational management with
the global marketing team of over 80 experts to help us continue to build a hyper-growth
multi-billion-dollar global company.
A successful candidate will have the analytical and commercial experience in the games and/or fintech
industry to work individually and collaboratively in an evolving and fluid environment within the dynamic
marketing team. In addition, you are incredibly organized and able to strategically work on multiple
projects simultaneously to liaise with our product, business development, customer support, finance, legal
and global operations colleagues and stakeholders in offices located around the world. We are seeking a
highly motivated and passionate individual to work behind the scenes to continue to make Xsolla a
world-class organization.
RESPONSIBILITIES:
- Marketing Operations: Work alongside the company CM&GO in a collaborative way to elevate the operations and performance of the team
- Strategic Planning: develop strategy and planning cycles, delegating different points of view to help the marketing leadership and product marketing teams plan with the best possible business context;
- Marketing Support: Ownership of development, supporting teams to complete associated deliverables, and working collaboratively to prepare presentations
- Meeting Owner: Lead successful meetings for the marketing leadership and Xsolla executive stakeholders by formulating agendas, guide and facilitate key meetings, bring together notes and action items, and provide excellent follow-up in our Atlassian System (Jira, Atlas, Confluence)
- Problem Resolution: Frame problems and propose structures/models that help people better understand opportunities and trade-offs
- Reporting Metrics: Manage our Anaplan reporting and tracking of progress and performance across our different marketing functions - experiential, integrated (digital, social, acquisition),product, regional, design, public relations
- Go-to-Market Measurement: Manage the Go-to-Market tracking and reporting process for key initiatives and solution launches around the world in collaboration with our integrated and product marketing teams
- Counsel to Team and Leadership: You will act as trusted counsel to senior marketing leaders and company stakeholders, provide analysis on operations and represent marketing leadership in various capacities/meetings;
- Workforce Planning: Create workforce planning and team operational organizational recommendations as part of annual planning, budget allocations and hiring of needed key roles
- Learning and Education: Will continuously be learning and educating the team on trends, opportunities, tools and services to help us continue to service our partners and stakeholders effectively;
- Internal Representation: Act as the internal face of the global marketing team in the absence of the CM&GO;
- Project Management: Partner across the organization relevant to your project/role with key stakeholders, ecosystem partners and customers.
REQUIREMENTS:
- 10+ years of marketing, operations, commercial roles within the gaming and/or fintech businesses;
- Proven track record of operational excellence
- Extensive experience using and operating in the Atlassian Suite (Jira, Confluence, Atlas)
- Highly organized, make sure nothing falls through the cracks
- Excellent written and oral communication skills
- Ability to communicate effectively across multiple levels (including executive leadership team, peers, managers and junior staff) from different cultures and backgrounds from around the world
- Embody the attitude needed to support an agile working environment (including respect, collaboration, improvement and learning cycles, pride in ownership, focus on delivering value and continuous improvement);
- Possess broad strategic business knowledge
- Excellent financial and operational modeling skills
- Comfortable navigating in a growing and changing organization, identifying and engaging with teams and individuals;
- Ability to see where improvements can be made and problem solving
- Confidence and competence to take responsibility to make decisions and the self-restraint to know when decisions are not immediately needed
- Enjoy working with data and fluent in a variety of analytical tools;
- Expertise in leading complex projects across teams and organizations;
- Highest level of ability to manage confidential information;
- Ability to travel both domestically and internationally - up to 30-40%
$160,000 - $215,000 a year
The listed range is specific to Los Angeles, CA, and varies based on factors such as location and experience.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Chief of Staff role, we will conduct a background check that may include the following:
- Criminal history check
- Employment verification
- Education verification
- Credit history check
- Professional license verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
- Handling sensitive financial information/managing budgets/accessing funds
- Accessing confidential company data
- Accessing confidential employee data
- Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices or your qualifications, please contact careers@xsolla.com.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
7 Skills Required For This Role
Team Management
Communication
Budget Management
Quality Control
Agile Development
Confluence
Jira