Client Services Lead

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.

Preferred candidate location - New York

We Are Yahoo. Our media, technology, and business platforms connect hundreds of millions of people around the world to the things they love. With apps and sites like Yahoo Sports, Yahoo Finance, Yahoo Fantasy, Yahoo Mail, and more and a powerful, open platform that connects brands and publishers to passionate fans, we’re all about putting an exclamation point on what you’re into. Yahoo DSP is a key offering within Yahoo Advertising. Our platform is focused on differentiated value to our customers. The digital wilderness is vast and complicated, and no less so in the programmatic ecosystem. Just as Yahoo aims to be the trusted guide to the digital wilderness, Yahoo DSP aims to be the trusted platform to navigate it.

Yahoo DSP builds this trust through experience, opportunity, and customer focus. Yahoo DSP is an omnichannel platform that offers tools and solutions across the entire programmatic process, including planning & insights, buying & optimization, and measuring success. We leverage our strong O&O data and inventory, proprietary features, and industry partnerships across data, supply, and outcomes to give our customers a robust DSP where buyer choice is at the center. Yahoo DSP focuses particular attention on three key areas: Unified TV, Identity & Measurement, and Transparency & Outcomes. By anchoring on these three priorities, we are providing differentiated solutions to our customers.

About Client Services:

The Client Services team is part of our Yahoo Ads Sales organization. Our team’s core pillars are to build advertising relationships, deliver against and grow revenue, and exceed client expectations while driving success against their business. Our team consists of experts on our Demand Side Platform who thrive on finding ways to hit our clients KPI’s and bring their goals to life. These themes also correlate to dedication and passion to stretch, adapt, and build on experiences daily while delivering results our customers can count on in a fast-paced environment.

What We’re Looking for:

We are seeking a talented and driven Client Services Lead to join Yahoo, a company revolutionizing global advertising through its media-buying platform. In this role, you will partner with the Sales & Client Services teams in managing and growing key accounts, collaborating with internal teams to provide strategic recommendations, data-driven insights, and exceptional client service. You will also work independently to help identify performance, revenue, and new feature opportunities that help foster long-term success for your client(s). Your expertise in The Yahoo DSP empowers you to offer optimization guidance, provide training to our clients, and contribute to enhancing the platform.

Your professional demeanor and developed interpersonal and communication skills make you an expert in building relationships with external clients and driving cross-functional cooperation with internal teams. You can manage multiple complex projects, teams, and clients – whether they call for organizational skills, ability to prioritize, statistical analysis, or business acumen – and you’re always ready to make an impact. At Yahoo, client relationships are our top priority. We’re looking for a dedicated and personable Client Services Lead to maintain and grow client accounts and serve as our main point of contact. The ideal candidate will have a passion for working in a team setting and a drive to provide exceptional customer service. If you are a proactive, analytical, and client-focused professional with a passion for programmatic advertising, this is an opportunity to make an impact and grow within our dynamic organization.

A Day in the Life:

Serve as advertiser point-of-contact for all campaign-related inquiries from start to finish of the campaign lifecycle by owning tasks and leveraging support teams. This includes, but is not limited to, the following:

• Lead a portfolio of accounts, operating as a “small business owner” to grow clients’ business
• Become an expert on the Yahoo DSP and demonstrate proficiency across the Yahoo product and feature suite including but not limited to Programmatic Display, Advanced TV, Native, DOOH, OLV, Commerce Media, and other emerging channels
• Collaborate effectively with the Sales, Associate Client Services & other job functions to develop and grow existing accounts and achieve client goals and objectives
• Develop and cultivate relationships with brand and agency clients as a consultant to their business
• Monitor and influence campaign delivery and performance, troubleshoot and escalate delivery and performance issues, and provide optimization and up-selling opportunities for campaigns
• Develop and provide Strategic Insights, Campaign Wrap-ups, and/or Quarterly Business Reviews to client(s)
• Own the training plan for new clients as well as continued training for existing clients
• Represent client needs by providing feedback to Product Solutions to identify and define features, integrations, and product improvements
• Able to lead and be proactive, not just manage tasks; think multiple steps ahead to move an account forward

Previous Job Experience:

• BS/BA or equivalent experience
• 3-5+ years of sales/marketing experience; digital advertising or related experience
• A background working with clients and/or in a client services role
• Demonstrated experience effectively managing and optimizing campaigns by using data and analytics to monitor campaign performance, identify trends, craft insights and support decision-making aimed at improving client performance results.
• Outstanding written and verbal communication skills
• Outstanding computer skills including advanced knowledge of Google Suite and Excel Skills
• Ability to handle multiple priorities
• Strong attention to detail and organizational skills
• Ability to creatively solve problems and uncover opportunities through the use of data, analytics, and critical thinking.
• Deep understanding of digital marketing strategies, campaign development and management, and a dedication to stay current on industry trends.
• Experience servicing and/or consulting in a vendor/client relationship.

The material job duties and responsibilities of this role include those listed above as well as adhering to Yahoo policies; exercising sound judgment; working effectively, safely and inclusively with others; exhibiting trustworthiness and meeting expectations; and safeguarding business operations and brand integrity.