Client Support Engineer

2 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

As a Client Support Engineer, you will diagnose and troubleshoot web-based product components and their underlying technologies, integrate components into other systems like Student Information Systems, and demonstrate expertise in front-end applications. The role also requires a focus on customer service, requiring you to show initiative, leadership, and the ability to replicate, diagnose, and resolve problems. The ideal candidate will be a strong team player with excellent communication skills.
Must have:
  • Strong understanding of SQL Queries
  • Familiarity with web technologies like SaaS, SSO, API, HTML, CSS, JavaScript, Java, or HTTP
  • Familiarity with front-end debugging tools
  • Problem-solving skills in complex web environments
  • Strong knowledge of system and database administration principles
  • Ability to replicate, diagnose and resolve problems
  • Focused and detailed in handling, tracking, and documenting technical issues
  • Strong team player with excellent communication skills
  • Excels in Customer Service
  • Demonstrates leadership and initiative
  • Experienced in a self-directed work environment
  • Portrays a professional demeanor with the ability to establish and maintain effective business and client relationships
  • Fluency in written and spoken English at CEF B2 level or above
Good to have:
  • Bachelor's degree in computer science or information Systems
  • Some Red Hat experience or other Linux / Unix operating systems is a plus

Job Details

Client Support Engineer

Remote - Colombia

 

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

 

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

 

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

 

For more information about Anthology and our career opportunities, please visit www.anthology.com.

 

This role focuses on Anthology’s LMS, Blackboard, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. It’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the Customer Support team within this specific product line.   

 

Our Customer Support team has a proven track record of delivering high quality technical support to our customer base. We are looking for motivated, technically-savvy and customer service-oriented Client Support Engineers to join our support team.

 

Primary responsibilities will include:

  • Diagnosing and troubleshooting web-based product components and their underlying technologies
  • Integrating components into other systems such as Student Information Systems
  • Showing Front-end application expertise on par with Instructional Designers

 

The Candidate: 

Required skills/qualifications: 

  • Strong understanding of SQL Queries
  • Familiarity with web technologies such as SaaS, SSO, API,  HTML, CSS, JavaScript, Java, or HTTP
  • Familiarity with front end debugging tools (inspector, console, network tool)
  • Problem-solving skills in complex web environments
  • Strong knowledge of system and database administration principles
  • Ability to replicate, diagnose and resolve problems
  • Focused and detailed in handling, tracking and documenting technical issues
  • Strong team player with excellent communication skills and customer interaction skills
  • Excels in Customer Service and understands “Customer First” philosophy
  • Demonstrates leadership and initiative
  • Experienced in a self-directed work environment
  • Portrays a professional demeanor with the ability to establish and maintain effective business and client relationships
  • Fluency in written and spoken English at CEF B2 level or above 

 

Preferred skills/qualifications: 

  • Bachelor's degree in computer science or information Systems
  • Some Red Hat experience or other Linux / Unix operating systems is a plus

 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   

 

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Similar Jobs

Salesforce - Enterprise Account Executive - Partner Cloud (Spanish speaking)

Salesforce

Madrid, Community Of Madrid, Spain (On-Site)
1 Month ago
Boomi  - Platform Product Manager

Boomi

Conshohocken, Pennsylvania, United States (On-Site)
1 Month ago
Reltio - Sr Director, Software Engineering-AI/ML

Reltio

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Toku - Product Marketing Manager

Toku

United States (Remote)
6 Months ago
Zenoti - Director, Product Management

Zenoti

Hyderabad, Telangana, India (On-Site)
1 Month ago
Ansys - Technical Support Engineer - HFSS, SIWave, EMI EMC

Ansys

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Adyen - Software Engineer - Application Services

Adyen

Amsterdam, North Holland, Netherlands (On-Site)
2 Months ago
PayPal - Sr Manager, Software Engineering

PayPal

Chennai, Tamil Nadu, India (Hybrid)
1 Month ago
Alten Technology - Repair Process Engineer / Manufacturing Engineer

Alten Technology

Lansing, Michigan, United States (On-Site)
1 Month ago
Apple - Software Engineer, Wallet Identity Server

Apple

Cupertino, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

GoMotive - Account Executive, Enterprise - Central

GoMotive

United States (Remote)
2 Months ago
Vendavo - Manager Global Technical Support

Vendavo

Chennai, Tamil Nadu, India (Hybrid)
2 Months ago
DevRev - Account Executive - Enterprise (West Coast)

DevRev

United States (Remote)
7 Months ago
Nice - Account Executive

Nice

United States (Remote)
2 Weeks ago
gitlab - FP&A Analyst

gitlab

United States (Remote)
1 Month ago
EveryMatrix - Market Intelligence Lead

EveryMatrix

Bucharest, Bucharest, Romania (Hybrid)
3 Months ago
AiDash - Software Development Engineer - III (DevOps)

AiDash

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Palo Alto Networks - Senior Staff DevOps Engineer (Prisma SaaS) - NetSec

Palo Alto Networks

Gurugram, Haryana, India (On-Site)
4 Months ago
Flexera Software - Senior Solution Engineer

Flexera Software

Germany (Remote)
1 Month ago
Cognite - Senior Front-end Engineer

Cognite

Bengaluru, Karnataka, India (Hybrid)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Colombia

Maxis Studios - Senior Software Engineer - The Sims

Maxis Studios

Bogota, Colombia (On-Site)
3 Weeks ago
Evolution  - Account Payables Specialist

Evolution

Medellín, Antioquia, Colombia (On-Site)
6 Months ago
N-ix - Lead Data Analyst

N-ix

Colombia (Hybrid)
1 Month ago
Rush street interactive  - Senior Server Engineer

Rush street interactive

Bogota, Colombia (Hybrid)
1 Month ago
AI Fund - Senior Recruiter

AI Fund

Antioquia, Colombia (Hybrid)
3 Months ago
TransUnion - Director Market Development

TransUnion

Bogota, Colombia (Hybrid)
2 Months ago
Globalization Partners - Zendesk Developer

Globalization Partners

Colombia (Remote)
1 Month ago
Evolution  - Studio Interior Designer

Evolution

Medellín, Antioquia, Colombia (On-Site)
3 Months ago
Coupa - Vice President, Customer Support

Coupa

Bogota, Colombia (Hybrid)
1 Month ago
ansira - Graphic Designer, Corporate Marketing

ansira

Colombia (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Autodesk - Senior Software Engineer

Autodesk

Pune, Maharashtra, India (On-Site)
1 Month ago
Sailpoint - Customer Success Engineer

Sailpoint

Mexico City, Mexico (Remote)
1 Month ago
Mentava - Software Engineer

Mentava

(Remote)
4 Months ago
Qualcomm - IT Engineer - Windows Application Packaging

Qualcomm

Hyderabad, Telangana, India (On-Site)
1 Month ago
Oculus VR - Software Engineer

Oculus VR

Burlingame, California, United States (On-Site)
1 Month ago
InFeedo AI - Senior Technical Support Engineer

InFeedo AI

Gurugram, Haryana, India (Hybrid)
1 Month ago
Epic Games - Senior Software Engineer

Epic Games

Germany (On-Site)
3 Months ago
AECOM - Senior Traffic Engineer

AECOM

Atlanta, Georgia, United States (Hybrid)
1 Month ago
Postman - Staff Engineer, Developer Tooling

Postman

Boston, Massachusetts, United States (Hybrid)
2 Months ago
AECOM - Mechanical Engineer IV

AECOM

Bogota, Colombia (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com. 

Bengaluru, Karnataka, India (On-Site)

Bogota, Colombia (Remote)

United States (Remote)

United Arab Emirates (Remote)

Bogota, Colombia (Remote)

Brno, South Moravian Region, Czechia (Remote)

Bengaluru, Karnataka, India (On-Site)

United States (Remote)

View All Jobs

Get notified when new jobs are added by Anthology Inc

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug