Client Technical Support Manager - M/F

Build a future of trust together

Thales is a global high-tech leader specializing in three sectors: Defense & Security, Aeronautics & Space, and Cyber & Digital. It develops products and solutions that contribute to a safer, more environmentally friendly, and more inclusive world. The Group invests nearly 4 billion euros per year in Research & Development, particularly in key innovation areas such as AI, cybersecurity, quantum, cloud technologies, and 6G. Thales has nearly 81,000 employees in 68 countries.

Our commitments, your benefits

• Success driven by our technological excellence, your experience, and our shared ambition
• An attractive compensation package
• Continuous skills development: training courses, internal academies, and communities
• An inclusive, benevolent environment that respects employee balance
• Recognized societal and environmental commitment

Your daily life

Located near Orléans, the site is a reference in supporting weapon systems and radars worldwide. It houses engineering, development, and integration activities for air defense systems.

The Client Technical Support Manager is responsible for the technical support of Radars at various client sites in France or abroad.

Your technical and maintenance skills allow you to acquire the necessary Product knowledge to identify malfunctions, propose technical solutions, and carry out the following activities:

Prepare interventions:

• Analyze malfunctions, provide a diagnosis, and contribute to setting up the intervention plan in your area;
• Check the availability of resources and prevention plans.

Perform interventions on client site:

• Take charge of all or part of the client's system;
• Carry out planned troubleshooting interventions in accordance with maintenance documents, ensuring adherence to the planned schedule;
• Regularly inform the client and the Thales project team of the progress of work;
• Perform specific tests to validate proper functioning;
• Write the intervention report;
• Provide technical advice to clients;
• Finally, you may be required to provide or participate in client personnel training.

Your profile

You have a DUT/BTS or engineering degree with significant experience in industrial maintenance with solid skills in electronics and electricity.

You have experience in analysis, expertise, and maintenance on systems with travel to client sites.

You have writing skills for intervention reports and expertise reports.

You have knowledge of mechatronics (electronics/electrotechnics/mechanics).

You are recognized for your sense of contact and service.

Thanks to teamwork, you want to acquire new skills on cutting-edge technologies.

Collaborative work is essential for you.

The position is based in Fleury les Aubrais (near Orléans 45) with travel in France and abroad.

Thales, a Handi-Engaged company, recognizes all talents. Diversity is our best asset. Apply and join us!

As the position may require access to information relating to national defense secrecy, the selected person will be subject to a security clearance procedure, in accordance with the provisions of articles R.2311-1 et seq. of the Defense Code and IGI 1300 SGDSN/PSE of August 9, 2021.