Cloud Operations Engineer
Job Summary
Job Description
As a Cloud Operations Engineer at Forescout, you will support cloud infrastructure health and service monitoring 24/7, responding to alerts and resolving issues. Daily tasks involve operational support across AWS, Azure, and GCP, troubleshooting, and collaborating with developers and architects. You'll create and manage secure operations processes for client accounts, administer Linux systems and networks, utilize incident management tools, and contribute to a knowledge base. Responsibilities include on-call duties, documentation maintenance, and understanding product functionality and customer usage. The role requires strong troubleshooting skills, scripting abilities (Shell, Python), and a proactive approach to meeting SLAs and deadlines.
Must have:
- 1+ year L2/L3 support experience
- 1-2 years cloud operations experience
- Linux/Unix shell scripting
- Kubernetes pod troubleshooting
- Understanding of cloud applications
- 24/7 shift readiness
Good to have:
- Grafana/Prometheus/DataDog
- DevOps concepts (CI/CD, automation)
- DevOps mindset and open-source tool integration
Perks:
- Competitive compensation
- Professional growth opportunities
- Diverse and inclusive culture
13 skills required
Job Details
What We Do
Managing Cyber Risk Together – As the world becomes increasingly connected, the demand for cybersecurity solutions has never increaser. Forescout stands at the forefront of this critical need, delivering automated cybersecurity that ensures continuous alignment between our customers’ security frameworks and their evolving digital environments. Our platform protects all asset types, including IT, IoT, OT, and IoMT, helping organizations navigate and secure the complexities of the modern connected world.
Join us in securing the world. We seek resourceful, driven individuals to collaborate as one team, delivering exceptional customer experiences. We’re passionate about tackling the toughest security challenges and staying ahead with innovative solutions. Here, every idea is valued, and visionaries are welcomed. Bring your unique perspective and help shape the future of cybersecurity with us.
What You Will Do
- You will be part of the team that supports cloud infrastructure health and service monitoring 24x7.Monitor and review the incoming alerts from automated monitoring systems or applications, and work on resolution.
- Day-to-day operational support of product infrastructure on all three major public cloud services (AWS,Azure and GCP)
- Interact with Developers/ Testers / Solutions Architects on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills
- Create and manage processes for the secure operations for client accounts.
- Linux systems and network administrations.
- Use incident management tools used in incident analysis and troubleshooting, like PagerDuty, OpsGenie, etc.
- Identify, escalate, and communicate issues in a timely manner.
- Contribute to building a knowledge base centered on known incidents/defects, frequently asked questions, resolved issues, and applying lessons learned and previous resolutions to new incidents.
- On-call responsibilities to respond to emergency situations and scheduled maintenance
- Contribute to and maintain documentation for systems, processes, procedures, and infrastructure configuration.
- Understand how the product works and how it is used by the customers.
What You Will Bring To Forescout
Qualifications:
- 1+ year experience in a support role, providing L2 and L3 support.
- Minimum 1-2 years of relevant experience in cloud operations, infrastructure management.
- Familiar in Linux/Unix Operating system around shell/bash scripting.
- Ability to troubleshoot basic Kubernetes pod issues.
- Strong understanding of cloud applications, concepts, and the storage, compute, and networking components.
- Readiness to work in 24x7 rotational shift model
- Scripting in Shell,Python for automating BAU tasks.
- Proactive and self-motivated, committed to achieving deadlines, meeting SLAs, and producing results.
- Ability to be a good listener, and to understand issues. Ability to provide innovative workarounds or design a solution to fix problems.
Good to Have Skills:
- Knowledge of Grafana/ Prometheus/DataDog dashboards.
- Comfortable with basic DevOps concepts like CI/CD, and Infra-automation.
- DevOps mindset to automate and ready to integrate daily tasks with integration of open source tools.
What Forescout Offers You
Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more!
More About Forescout
Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT and OT. For more than 20 years, Fortune 100 organisations and government agencies have trusted Forescout to provide vendor-agnostic, automated cybersecurity at scale.
The Forescout Platform delivers comprehensive capabilities for network security, risk and exposure management, and threat detection and response. With seamless context sharing and workflow orchestration via ecosystem partners, it enables customers to more effectively manage cyber risk and mitigate threats. Learn more at www.Forescout.com.
Our Mission
To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.
Our Vision
A world where every cyber asset is seen, secure and compliant.
Our Cultural Values
- Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs.
- Customer Driven – We listen, we learn, and we make it right.
- Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.
- Relentless – We're smart, determined, and find a way. We figure stuff out.
- One Team – We all work together, and we all win together.
Our DEI Statement
At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, status as a protected veteran, or any other characteristic protected by law. By embracing Diversity, Equity and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.
NOTE TO EMPLOYMENT AGENCIES:We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
#LI-VS1
Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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