Cluster Collection Manager
Job Summary
Job Description
- Lead and manage a team of Collection Executives and third-party recovery agencies.
- Drive the collections process for the assigned cluster.
- Monitor and manage key performance indicators (KPIs) like resolution rates and delinquency.
- Take ownership of portfolio's delinquency rates and recovery of overdue payments.
- Implement strategies to control roll rates and minimize bucket-wise delinquencies.
- Develop and execute collections strategies tailored to overdue accounts.
- Ensure strict adherence to collections processes and standard operating procedures (SOPs).
- Conduct daily monitoring and regular reviews of the delinquent portfolio.
- Prepare and present reports on cluster performance, challenges, and solutions.
- Must be a graduate with at least 5 years of experience in collections.
- Minimum of 1-2 years in a team lead or supervisory role.
- Strong ability to lead and motivate a team.
- Excellent decision-making skills and ability to work under pressure.
- Proactive and effective communication skills.
- Prior experience in a bank, new-age NBFC, or Fintech company is highly preferred.
- Medical Insurance
- Critical Illness Insurance
- Accidental Insurance
- Life Insurance
- Employee Assistance Program
- Onsite Medical Center
- Emergency Support System
- Maternity Benefit
- Paternity Benefit Program
- Adoption Assistance Program
- Day-care Support Program
- Relocation benefits
- Transfer Support Policy
- Travel Policy
- Employee PF Contribution
- Flexible PF Contribution
- Gratuity
- NPS
- Leave Encashment
- Higher Education Assistance
- Car Lease
- Salary Advance Policy
1 skill required
Job Details
About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Similar Jobs
Looks like we're out of matches
Similar Skill Jobs
Looks like we're out of matches
Jobs in Muzaffarpur, Bihar, India
Looks like we're out of matches
Similar Category Jobs
Looks like we're out of matches
About The Company
PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).
Get notified when new jobs are added by PhonePe
