Specialist - recoveries

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

About the Role

• Oversee daily business operations, collaborating with both internal teams and external partners to ensure seamless execution
• Develop and implement processes for areas under your purview, ensuring efficiency and effectiveness
• Understand and manage the requirements for billing and recovering payments for services rendered
• Act as a liaison between various stakeholders, including partner finance teams, to ensure smooth business operations
• Regularly analyze data to identify trends and deviations, providing insights and recommendations for process improvements
• Handle merchant-side escalations promptly, working with internal and external partners to resolve issues
• Maintain and update process documentation, identifying areas for automation and efficiency gains

Ideal Candidate Profile

• Bachelor’s degree in any discipline; preference for B.Com/M.Com holders
• Minimum 6+ months of experience in operations or the payments industry, with a background in billing and recovery processes
• Proficiency in Financial Statements, Accounting Entries, and Taxation
• Proficiency in Excel; knowledge of SQL is an added advantage
• Strong attention to detail with the capacity to analyze data trends and derive actionable insights
• Excellent verbal and written communication abilities to interact effectively with stakeholders
• Ability to embrace change with a positive attitude and a sense of urgency

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits
• Medical Insurance
• Critical Illness Insurance
• Accidental Insurance
• Life Insurance
• Wellness Program
• Employee Assistance Program
• Onsite Medical Center
• Emergency Support System
• Parental Support
• Maternity Benefit
• Paternity Benefit Program
• Adoption Assistance Program
• Day-care Support Program
• Mobility Benefits
• Relocation benefits
• Transfer Support Policy
• Travel Policy
• Retirement Benefits
• Employee PF Contribution
• Flexible PF Contribution
• Gratuity
• NPS
• Leave Encashment
• Other Benefits
• Higher Education Assistance
• Car Lease
• Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.