Area Collections Manager

Job Responsibilities:

• Managing the portfolio by strategizing and driving collections for the assigned region.
• Driving the compliance to collection processes in the assigned region
• Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies.
• Drive Higher resolution rates across buckets. Reviewing collections KPI to deliver superior client experience.
• Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment.
• Identify, develop and continuously improve collections process to ensure overall efficiency
• Develop in an in-depth understanding collections SOP and drive implementation
• Accountable for designing and implementing Compliance &; Controls for collections unit in line with regulatory guidelines.
• Daily monitoring and regular reviews of delinquent portfolio to make location level strategy for smooth operations.

Functional Competencies

• Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct.
• Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making.
• Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners.
• Results Oriented: Deliver on short-term goals and long-term milestones set by business.

Attributes we are looking for

• Must be MBA/Graduate and above and have at least 5 years; experience in collections.
• Experience in New age NBFCs or Banks or Fintech is mandatory.
• Decision making, work under pressure, Effective communication