miniclip

Junior Player Support Representative

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As a Junior Player Support Representative at Miniclip, you will be the first point of contact for customer inquiries, managing tickets related to accounts, purchases, gameplay, and technical issues. Your role involves identifying trends in complaints to drive business improvements, ensuring accurate information is shared with players, and reporting technical issues to relevant teams. You will also suggest ideas to enhance the player experience and internal processes, contributing to a positive and efficient support environment.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Description</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will you be doing at Miniclip?</h3>As the first point of contact for inquiries from our customers, your primary responsibilities will include:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Review and manage incoming questions and feedback regarding accounts, purchases, gameplay, and technical issues by organising, tagging, and responding to tickets in line with protocol within the support tool.</li><li class="leading-relaxed">Identify trends in incoming enquiries and analyse the root causes of complaints across sources to drive business improvements and enhance the players’ experience.</li><li class="leading-relaxed">Ensuring that the information shared with players is up-to date and correct;</li><li class="leading-relaxed">Reporting technical issues, bugs and feedback to relevant teams (Production, Advertising, Marketing etc.);</li><li class="leading-relaxed">Suggesting ideas for improving player’s experience in the game and our processes;</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What are we looking for?</h3>We’re looking for a hard-working, team-oriented candidate who is passionate about providing support to our users. The ideal candidate has:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A proven track record of providing value-driven customer service in the tech industry (1+ years of experience);</li><li class="leading-relaxed">The ability to work under pressure in a fast-paced, agile environment;</li><li class="leading-relaxed">Excellent attention to detail and ability to follow strict procedures even with repetitive tasks;</li><li class="leading-relaxed">Approach tasks and decisions with a business-oriented mindset, considering the impact on company goals, player satisfaction, and overall efficiency.</li><li class="leading-relaxed">Ability to adapt communication to effectively engage with players and stakeholders from diverse cultural backgrounds.</li><li class="leading-relaxed">Knowledge of customer service-related software, ticketing systems.</li><li class="leading-relaxed">Ability to prioritize and manage time effectively.</li><li class="leading-relaxed">Excellent communication skills, including fluent written and spoken English;</li></ul>The following skills are desirable but not essential:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in the gaming industry;</li><li class="leading-relaxed">Knowledge of mobile gaming trends and of the mobile market in general;</li><li class="leading-relaxed">Knowledge in GDPR and global movements on privacy and security;</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Miniclip</h3>Miniclip is a global leader in games and one's of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 450 million monthly and 70 million daily active users across mobile, PC, console, social, and online platforms. Operating in 15 countries, Miniclip develops and launches games in multiple categories across its 22 studios.Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.To date, Miniclip’s studios and companies have generated more than 10.5 billion downloads, including the following games: 8 Ball Pool, Subway Surfers, Golf Battle, Football Strike, Carrom Pool, OSM - Online Soccer Manager™, Football Rivals , Pure Sniper , Puzzle Page™, Head Ball 2, Motorsport Manager, Darts of Fury, Ultimate Golf, Mini Football, Triple Match 3D™, Agar.io, PowerWash Simulator, Sudoku.com™, and We Are Warriors™.For more information, visit https://miniclip.com/

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Content Community Manager==========================##### Community & SupportRemoteApply nowMY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, War Robots: Frontiers – and many more.Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in the Netherlands, Cyprus, Armenia, UAE and Serbia.Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.##### What you’ll do:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Take an active part in developing the content plan and managing social media channels (Facebook, Instagram, Discord)</li><li class="leading-relaxed">Generate ideas for new posts and create text, graphic, and video content — including writing, formatting, and editing materials</li><li class="leading-relaxed">Develop and prepare in-game news and patch notes for the website and store pages</li><li class="leading-relaxed">Create engaging and high-quality content to keep players interested and loyal — from monthly dev blogs and update reviews to guides and how-tos</li><li class="leading-relaxed">Improve player satisfaction through feedback analysis and better community interactions</li><li class="leading-relaxed">Write compelling scripts for game trailers and promotional videos</li></ul>##### What you need to succeed:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1+ year of experience as a Community, SMM, or Content Manager in mobile gaming</li><li class="leading-relaxed">Solid understanding of the mobile gaming industry and social media trends</li><li class="leading-relaxed">Ability to come up with strong visual ideas and clearly brief designers</li><li class="leading-relaxed">Creativity, great writing skills for a broad audience, a good sense of humor, and the ability to approach creative challenges from fresh angles</li></ul>##### Nice to have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience creating your own content (comics, art, videos) or managing popular social media accounts</li><li class="leading-relaxed">Deep understanding of the audience for midcore, strategy, or collectible card games</li><li class="leading-relaxed">Proactive attitude and a drive to suggest new ideas for improving the product and growing the community</li><li class="leading-relaxed">Passion for games and a genuine desire to make the gaming industry better!</li></ul>##### What we offer:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work remotely from all around the world</li><li class="leading-relaxed">Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms</li><li class="leading-relaxed">A strong team of specialists across different areas — access unique expertise and professional knowledge</li><li class="leading-relaxed">Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas</li><li class="leading-relaxed">Create great games and win the hearts of players</li><li class="leading-relaxed">Push the boundaries of the game industry and lead the way forward</li></ul>Application form----------------Upload CVAttach a presentation or pdf, ppt, doc, jpg, jpeg, png files. The maximum file size is 15 MBBy clicking the "Submit" button, I agree to the Processing of Personal DataI confirm familiarization and acceptance of the <a href="https://careers.my.games/agreement" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Agreement on the exchange of information</a>SubmitMore related roles------------------<a href="https://careers.my.games/all" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">All jobs</a>Community & Support (1)Location

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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