Cluster Spa Manager

Company Description

Sofitel & SO/ Auckland – Modern Luxury Meets Avant-Garde Style

At Sofitel Auckland Viaduct Harbour, guests indulge in a decidedly chic encounter that blends the spirit of Aotearoa with the French Art de Vivre. Here, luxury is more than comfort—it’s a couture experience. From the finest details to the most elaborate flourishes, every touch is designed to enchant. As proud “Ambassadors” of l’Art de Vivre around the world, our team delivers hospitality excellence and heartfelt service, tailor-made for every guest.

Just a short stroll away in the heart of Auckland’s CBD, SO/ Auckland commands attention with its avant-garde design and fashion-forward spirit. Across 16 floors and 130 design-led rooms, SO/ offers striking views of the Waitematā Harbour and city skyline. With bold creativity and a playful energy, we bring a modern, stylish edge to the luxury hotel experience.

Together, Sofitel and SO/ form part of Accor’s luxury and lifestyle collection - a global family of hotels driven by passion, style, and innovation. Whether you crave refined elegance or daring design, we invite you to step into a world where modern luxury takes many forms, but always leaves you feeling special.

YOUR PURPOSE: You are Captain of calm seas, steering the team with grace and precision to ensure every guest drifts into a world of pure relaxation and rejuvenation

Location of work: Sofitel Auckland Viaduct Harbour and SO/ Auckland

Must have current working authorisations in New Zealand. Applications close 27th August 2025.

Job Description

• Responsible for the management of the daily operation and efficient management of spa reservations, retail area sales and inventory management, and spa staff training
• Our employees are the ‘spa experience’ that guests will have as they entrust themselves in our capable and expert hands.  You will be expected to execute treatments, engage guests in consultation and repartee, while making them feel as if they have entered a completely different environment from the one they came from.
• Lead daily spa operations to ensure seamless guest experiences, from arrival to departure, including hands-on treatments and ambience.
• Champion wellness initiatives for both guests and ambassadors, integrating holistic wellness into every touchpoint.
• Drive team performance through training, mentoring, and clear communication, ensuring brand standards and service excellence.
• Manage inventory and facilities, overseeing product usage, cleanliness, maintenance, and monthly stock control.
• Collaborate across departments to support marketing, guest recovery, sustainability, and crisis management initiatives.

Qualifications

• Minimum 18+ months of experience in spa or wellness management within a luxury hospitality setting.
• Strong leadership and interpersonal skills with a passion for guest service and team development.
• Solid understanding of spa treatments, retail sales, and current wellness trends.
• Highly organised and collaborative, able to manage cross-functional priorities effectively.
• Empathetic, professional, and dedicated to delivering memorable guest experiences

Additional Information

• Learn your Way - Access to our Docebo so you can Earn while you Learn!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
• Access to our Employee Assistance Program