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Job Title: Collections, Cash Application, and Customer Service Specialist

Location: Hyderabad, India
Job Type: Full-time
Reports To: [Hiring Manager/Supervisor]

Job Summary:

We are seeking a detail-oriented and customer-focused professional to join our team as a Collections, Cash Application, and Customer Service Specialist. This role is responsible for managing accounts receivable functions, including collections, cash application, and resolving customer inquiries. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving. This role will require supporting our Americas region 9am to 5pm EST/6:30pm - 2:30 am IST

Key Responsibilities:

Collections & Accounts Receivable:

• Monitor and manage assigned accounts to ensure timely collection of outstanding balances.
• Contact customers via phone, email, and written communication to follow up on past-due invoices.
• Negotiate payment plans and resolve disputes to minimize bad debt.
• Research and resolve billing discrepancies, chargebacks, and short payments.
• Maintain accurate records of collection activities and update customer accounts accordingly.
• Work closely with the sales and finance teams to address payment issues.

Cash Application & Payment Processing:

• Apply incoming payments (checks, ACH, wire transfers, credit card payments) to customer accounts accurately and timely.
• Investigate and resolve unidentified or misapplied payments.
• Reconcile customer accounts and research discrepancies to ensure proper allocation of funds.
• Collaborate with the accounting team to ensure accurate financial reporting.

Customer Service & Account Support:

• Respond to customer inquiries regarding invoices, payments, and account balances.
• Provide excellent customer service by addressing concerns and resolving issues promptly.
• Assist with account reconciliations and provide statements upon request.
• Work with internal teams to improve processes and enhance the customer experience.

Qualifications & Skills:

• Bachelor’s/Master's degree in Accounting, Finance, Business Administration, or a related field (preferred).
• Upto 36 months of experience in collections, accounts receivable, cash application, or a related role.
• Strong communication and negotiation skills.
• Proficiency in accounting software (Oracle, Workday, or similar) and Microsoft Excel.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work independently and as part of a team.
• Customer-focused mindset with a professional and courteous attitude.

Preferred Qualifications:

• Experience in a high-volume accounts receivable environment.
• Knowledge of GAAP principles and financial reconciliation.
• Familiarity with ERP systems and payment portals.

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