Collections Manager I

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Description

 

Responsible to manage Order to Cash operations that follow the services billing process, starting from order acceptance to invoicing / revenue recognition.

Expected to lead multiple teams overseeing Order to Cash operations for several countries across the globe ensuring that the necessary NCR Voyix guidelines, policies and internal procedures are complied with, and necessary documents are maintained as applicable for all day-to-day processes.

Key interface points will include Sales, Field Services, Account Support and Accounting Teams as well as Customer operations.

Responsible for the following major activities:

• Coordination of order processing and billing activities for multiple countries
• Supervision and daily task management of Solution and Services Order Management Teams overseeing the following areas:
  • Order Management that covers order acceptance, order processing, setting up order criteria, processing order changes and cancellations
  • Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system
  • Adhering to the procedures in compliance with NCR Voyix policies
  • Reconciliation and reporting that covers monthly verification of order and revenue data, providing corrections and clarifications to reported results
  • Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices
  • Providing internal and external audit support as requested

Qualifications:

Basic Qualifications

• Bachelor’s degree in Accounting, Finance, or other related Business discipline, required.
• 7+ years of experience. Minimum of 3-5 years of experience in international shared service type of organization with at least 2 years in a managerial role, preferably within Order to Cash operations.
• Ability to work collaboratively with other team members (Business Representative, Accounting, Tax or Audit Teams) as well as with customer directly
• Strong problem solving and customer service skills
• Ability to communicate well with all involved parties on different level of the process
• Dedication
• Strong sense of accountability
• High sense of urgency
• Must possess a passion for delivering excellent service and problem solving
• Language skills (English)

Preferred Qualifications

• Outsourced exposure or experience strongly preferred
• Global/Multinational experience strongly preferred
• Analytical skills

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”