Commerce Solutions Client Success Specialist

2 Months ago • 1-2 Years • $51,700 PA - $75,000 PA

Job Summary

Job Description

As a Commerce Solutions Client Success Specialist at TransUnion, you will be responsible for building relationships with key clients and understanding their business needs. You will create plans to address client requirements, ensure that delivery timelines and service level agreements (SLAs) are met, and help up-sell or cross-sell services and products. You will collaborate with internal teams to address customer needs, onboard clients to solutions through training and presentations, and manage client expectations to ensure successful solution delivery. This role requires experience in client management and excellent communication skills, and offers a hybrid work environment.
Must have:
  • Bachelor’s degree in Business Administration or related field.
  • 1-2 years of experience in Client Management.
  • Experience tracking relevant KPIs related to customer satisfaction.
  • Proficient in MS Office, with working knowledge of CRM platforms.
  • Excellent communication skills.
Good to have:
  • Industry experience in the Media sector.
Perks:
  • Flexible time off for exempt associates.
  • Paid time off for non-exempt associates.
  • Health benefits (medical, dental, and vision).
  • Mental health support.
  • Disability benefits.
  • Paid parental leave (up to 12 weeks).
  • Adoption assistance.
  • Tuition reimbursement.
  • Employee stock purchase plan.
  • 401(k) retirement savings.

Job Details

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation -we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

  • Bachelor’s degree in Business Administration, Marketing, or a related field 
  • 1-2 years of experience in Client Management 
  • Industry experience in the Media sector specifically in Media Effectiveness, Ad measurement, and Digital Audience solutions is a plus. 
  • Experience tracking relevant KPIs relating to customer satisfaction. 
  • Proficient in MS Office, with working knowledge of CRM platforms 
  • Excellent communication skills

Impact You'll Make:

  • Build relationships with key employees among customers 
  • Create plans to address clients’ business needs 
  • Ensure delivery timelines and SLAs are met 
  • Help up-sell or cross-sell services and products to client 
  • Ensure both the company and clients adhere to contract terms 
  • Collaborate with internal teams (e.g. sales, marketing, product managers, engineers, management) to address customers’ needs 
  • Onboard clients to our solutions including training, presentations, and strategy sessions 
  • Manage client expectations and solution delivery 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information :

The U.S. base salary range for this position is $51,700.00 - $75,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.


 

TransUnion's Internal Job Title:

Specialist I, Consumer Experience

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About The Company

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.

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