Community Specialist, Channel Retail

3 Months ago • All levels • Community Management

Job Summary

Job Description

As a Community Specialist, you will represent Apple within partner stores, building relationships with customers and promoting the brand. Your role involves direct sales, collaboration with partners, and driving influence. You will provide exceptional customer experiences by showcasing products and services, seeking opportunities for customer awareness, and staying updated on technological advancements. Additionally, you'll maintain Apple's standards for fixtures and merchandising, conduct partner visits, manage point-of-sale inspections, and educate partners and customers through training and demos, sharing insights with other teams.

Must have:

Represent Apple in partner stores and build customer relationships
Sell directly to customers and collaborate with partners
Provide excellent customer experiences and showcase products
Stay updated on technology and customer journey initiatives
Maintain Apple's merchandising standards
Conduct partner visits and manage point-of-sale inspections

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Job Details

In this role, you will: - Represent Apple within multiple partner stores and help customers develop relationships with our brand. - Sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store. - Provide an amazing customer experience by showcasing our products, accessories, and services. - Proactively seek opportunities to expand awareness for new and existing customers. - Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey. - Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards. - Align with your leader on weekly partner visits. - Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution. - Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform. - Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.