Computer Systems Technician

5 Months ago • 4-6 Years • ~ $79,881 PA

Job Description

The Computer Systems Technician at Walt Disney World provides vital hardware support across various business lines, troubleshooting issues with PCs, point-of-sale systems, mobile devices, and more. Responsibilities include resolving trouble tickets, collaborating with the network engineering team, and supporting guests and clients. The role requires strong problem-solving skills, excellent communication, and the ability to work independently or as part of a team. Field work may involve elevated platforms and confined spaces. The technician must be proficient in various operating systems (Windows, Android, iOS) and possess experience with POS equipment and MDM software. They will also assist in desktop/laptop refreshes and maintain wireless technology. The role requires handling cleaning chemicals and may involve additional PPE.

Good To Have:

CompTIA Network+, MCP, MCSE, HP and Lenovo Certifications
Networking background (CCNA, CCNP, CNA)
Understanding of networking characteristics

Must Have:

4+ years experience in computer hardware/software support and repair
Strong experience with Android, Mac OS, Windows 7/10
Experience with POS equipment troubleshooting
Excellent communication and problem-solving skills
Ability to lift 50 pounds

Perks:

Medical, financial, and other benefits (details at https://jobs.disneycareers.com/benefits)

Add these skills to join the top 1% applicants for this job

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communication

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Job Summary:

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. “We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Computer Systems Tech is more than just a modern day computer technician. They provide hardware support to multiple lines of businesses. The Computer Systems Tech might respond to a laptop or PC error, point of sale issue, park ticketing booth call, a time clock concern, even a mobile device problem. The Computer Systems Tech is expected to resolve trouble tickets assigned to them by the end of each shift then communicate back to the team on statuses. The Computer System Tech might be expected to complete work alone or in a team environment, all the while supporting guests and clients, so strong guest service skills are a must. The field service position may include work from elevated platforms and confined spaces throughout the Walt Disney World Parks and Resort property.

The pay rate for this role in Florida is $38.93 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Responsibilities:

Perform maintenance, troubleshooting and configuring of the following:
- Point of Sale machines and attached peripherals
- All mobile devices, including IOS, Android, EPTT, etc.
- Desktop and laptop devices.
- Black box devices as assigned, EX: ONT’s, STB, IOT, Etc.
Support an environment of wireless technology
Assist in executing the delivery of desktop and laptop refreshes
Collaborate with the network engineering team and service suppliers
Works to resolve routine issues as assigned
Cast members may be required to handle cleaning chemicals and supplies
Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications:

Minimum of 4 years’ experience in computer software and hardware support and repair.
Strong Experience with Android OS, Mac OS, Mobile Device Management (MDM) software
Strong Experience with Windows 7 and 10 operating systems
Ability to handle confidential information
Possess HP Desktop/Notebook and IBM Lenovo Certifications or ability to obtain in 90 days of hire
Experience installing and troubleshooting Point of Sale equipment
- PAX, Tap to Pay, receipt printers, cash drawers, etc.
- HP Engage One Terminal
- Zebra ET45 & ET56 Tablets
- Android OS Configuration
Ability to lift up to 50 pounds
Excellent written and interpersonal communication skills
Proficiency in office software programs and mobile electronic devices
Valid Florida Driver’s License
Demonstrated knowledge and understanding of theme park and resort operations.

Preferred Qualifications:

COMPTIA Network+ Certification, MCP, MCSE, HP and Lenovo Certification
Other relatable computer certifications
Good mechanical and electronic aptitude
Networking background, possible CCNA, CCNP, CNA
Understanding of networking characteristics such as: ip routing, switching, OSI model principles, DHCP, VLAN.

Required Education

Associate’s degree in Computer Science, Computer Engineering, Electronics, or 4 years equivalent work experience

Preferred Education

Bachelor’s degree in Computer Science, Computer Engineering, Electronics, Video or 6 years equivalent work experience

Additional Information:

Schedule Availability:
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Schedules and start times are subject to vary.

©Disney is an equal opportunity employer. Drawing Creativity from Diversity

KEYWORD: WDWCasting, WDW Casting, WDWCASTING WDW: Walt Disney World Casting Hourly Jobs WDW Hourly

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