Concierge

Company Description

Located in the heart of Paris, between the Champs Elysées and the Faubourg Saint Honoré, Le Sofitel Paris Arc de Triomphe is a haven of peace that combines the majesty of its Haussmannian facade with the modernity of its interior design. Our teams are dedicated to elegantly welcoming our guests in our 124 rooms and suites, in our 5 meeting rooms, and in our F&B areas: our restaurant Les Cocottes and our bar Le Sorsi.

Job Description

Wishing to complete our Concierge team, we are looking for our future Concierge (m/f) on a permanent contract.

Surrounded by our caring teams and in a permanent search for excellence, your missions will be:

• Ensure customer satisfaction and follow-up during their stay,
• Provide personalized advice and relevant recommendations to clients,
• Inform clients about cultural and tourist activities in Paris and its region,
• Participate in customer loyalty.

Qualifications

• Your innate sense of contact, your rigor, and your team spirit are your strengths.
• Your general culture and your passion for Paris & its surroundings allow you to perfectly advise clients.
• You are recognized for your reactivity, your curiosity, and your adaptability.
• You are perfectly fluent in English and have a minimum of 2 years of experience within a concierge service of a 5-star hotel or a Palace.

Additional Information

• Monthly food allowance according to current legislation.
• 13th month without seniority condition.
• Reimbursement of transport pass up to 100%.
• Collective profit-sharing, quality bonus, Upsell bonus, complete bonus.
• Mutual health insurance and provident fund in force in the establishment.
• Heartist Welcome ACCOR Card (many advantages: hotels, restaurants, car rental, travel, equipment, leisure).
• Uniform provided and maintained.
• Attractive remuneration, training plan, and professional development within the Sofitel brand.