Configuration Specialist | Vodori

The Configuration Specialist works with the internal Professional Services team, Customer Success Managers, and customers to identify solutions, perform product configurations, and maintain customer instances of the company’s SaaS products. This role requires experience in performing SaaS configuration using text-based files and knowledge of change control principles and systems integrations. The specialist will implement new product configurations, resolve issues, perform content migrations, and ensure thorough testing and validation.

Must Have

• Implement new product configuration
• Identify and resolve configuration issues
• Perform configuration of product expansions
• Perform customer content migrations
• Thoroughly test and validate configurations and migrations
• Partner with Implementation Managers for solutions
• Articulate configuration and integration capabilities
• Manage competing priorities and identify risks
• Identify and execute improvement opportunities
• Develop and maintain detailed configuration documentation
• Support and lead peers in internal training
• 2–4 years of experience in software configuration
• Translate customer needs into configuration solutions
• Be a "doer" and leader on projects
• Strong interpersonal skills for stakeholders
• Bias to delight customers
• Thrives in ambiguity
• Work with an eye toward efficiency and process improvement
• Skilled in managing multiple projects and shifting priorities

Good to Have

• Experience with Github
• Experience with Jira
• Experience with EDN (Extensible Data Notation)
• Experience with external IdP configuration
• Strong Excel skills
• Proficiency in Python
• Knowledge of business process management (BPM)
• Knowledge of enterprise content management (ECM)
• Experience working in a regulated environment

GT was founded in 2019 by a former Apple, Nest, and Google executive. GT’s mission is to connect the world’s best talent with product careers offered by high-growth companies in the UK, USA, Canada, Germany, and the Netherlands.

On behalf of Vodori, GT is looking for a Configuration Specialist interested in SaaS configuration, system integrations, and hands-on product implementation.

It’s a part-time role (4 hours/day), during the first half of the European day.

The initial project duration is 3 months, with a possible extension.

Start date: January.

About the Client

Vodori is a rapidly growing SaaS technology company building enterprise-grade, cloud-based software that helps life sciences companies compliantly bring promotional, scientific, and medical content to market faster.

With strategic partnerships with industry leaders such as Salesforce and IQVIA, a strong direct sales model, and a customer base approaching 100 global life sciences organizations, Vodori plays a critical role in accelerating the delivery of vital drugs, vaccines, medical devices, and diagnostic solutions worldwide.

Vodori’s culture is built around:

• Putting the customer first
• Thinking boldly and acting swiftly
• Simplifying complexity
• Supporting each other as a team
• All grounded in values of respect, trust, transparency, and humility.

About the Role

The Configuration Specialist works with the internal Professional Services team, Customer Success Managers, and customers to identify solutions, perform product configurations, and maintain customer instances of the company’s SaaS products. This role requires experience in performing SaaS configuration using text-based files and knowledge of change control principles and systems integrations. Additionally, experience with Github, Jira, EDN (Extensible Data Notation), and external IdP configuration is preferred. Strong Excel skills or proficiency in Python are an added bonus.

Responsibilities:

• Implement new product configuration according to customer specifications
• Identify and resolve configuration issues through debugging and troubleshooting
• Perform configuration of product expansions and add-ons for existing customers
• Perform customer content migrations between legacy systems and Vodori
• Thoroughly test and validate product configurations and customer migrations
• Partner with Implementation Managers to identify solutions within configuration constraints to help achieve customer goals
• Articulate configuration and integration capabilities to technical and non-technical audiences
• Manage competing priorities and identify risks and issues impacting our ability to deliver on commitments
• Identify and execute internal and customer-facing improvement opportunities to optimize delivery of services and product capabilities
• Develop and maintain detailed configuration documentation and best practices for internal teams and customers
• Support and lead peers in internal training opportunities

Essential knowledge, skills & experience:

• 2–4 years of experience in software configuration
• Translate customer needs into configuration solutions
• Be both a “doer” and leader on projects with varying degrees of complexity
• Strong interpersonal skills to communicate with technical and non-technical stakeholders
• Bias to delight customers
• Thrives in ambiguity
• Work with an eye toward efficiency and process improvement
• Skilled in working across multiple projects simultaneously, able to adapt to and manage shifting priorities

Nice to have:

• Knowledge of business process management (BPM) or enterprise content management (ECM) a plus
• Experience working in a regulated environment a plus

Interview Steps

1. GT interview with Recruiter

2. Technical interview

3. Final interview