The Consultant role involves validating analyses such as Root Cause Analysis and Trend Analysis, and preparing reports to improve performance for stakeholders. It requires ensuring customer satisfaction through active participation in customer meetings. The consultant will also validate Change Order Implementation Plans, participate in Capacity planning, and perform value-added activities such as mentoring, preparing SOPs, and maintaining documentation. The role also includes acting as a liaison to the business segment and ensuring timely resolution and quality compliance of escalated tickets as per SLA.