Consultant
Job Summary
Job Description
The Consultant role involves validating analyses such as Root Cause Analysis and Trend Analysis, and preparing reports to improve performance for stakeholders. It requires ensuring customer satisfaction through active participation in customer meetings. The consultant will also validate Change Order Implementation Plans, participate in Capacity planning, and perform value-added activities such as mentoring, preparing SOPs, and maintaining documentation. The role also includes acting as a liaison to the business segment and ensuring timely resolution and quality compliance of escalated tickets as per SLA.
Must have:
- Validate analyses and reports for performance improvement.
- Ensure positive customer feedback and satisfaction.
- Validate Change Order Implementation Plan and participate in Capacity planning.
- Perform value addition activities like mentoring and documentation.
- Ensure on-time resolution and quality compliance of escalated tickets.
1 skill required
Job Details
Job description:
CISCO APPDYNAMINCS
- To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
- To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
- To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
- To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
- To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
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