Content Analyst II

About The Role:

Content Analyst will work with our Content team to expand AlphaSense’s content offering and support the needs of our clients. You will work together with a team of: product managers, content analysts, software engineers, and content vendors. Tasks will include: identifying and onboarding new content, configuring automatic content ingestion processes, and monitoring content quality. Content sets include public company presentations, news, regulatory, trade journals, publications, and other content available via the web. Tasks will include: configuring unmapped related materials with their corresponding documents, configuring content ingestion workflows, and monitoring content quality. This role will play a key part in ensuring data accuracy by supporting mapping and enrichment pipelines that connect related documents and materials, ensuring they are properly linked and categorized within our platform.

The ideal candidate will have: strong written and verbal communication skills; prior content onboarding and support experience; solid analytical skills; web research; and troubleshooting skills.

Roles and Responsibilities:

• Content Onboarding & Maintenance: Ensure that newly sourced and existing content is properly mapped and tagged based on a defined framework. Review content processing alerts and address data quality issues as they arise. Where automated ingestion is not possible or content is unavailable, manually retrieve presentations and other documents directly from company websites to enable proper tagging and ingestion
• Troubleshooting Content Issues : Bring new ideas and concepts forward to develop innovative and effective ways of troubleshooting content issues.
• Research & Analysis: When data is missing or incomplete, navigate company, regulatory, and other websites to locate and retrieve the appropriate content. Support the development of operational frameworks to streamline tagging and mapping workflows, enabling the team to efficiently meet project goals.
• Coordinate with across teams: Proactively follow up with internal teams in order to resolve issues in a timely manner. Keep the stakeholders/requestors up to date on their reported issues.
• Content Flow Monitoring & Reporting : Track processing state, generate content usage reports, and maintain logs of content requests (e.g., via Productboard or similar tools).
• Documentation : Create, update, and document content onboarding processes.

Candidate Requirements:

• Outstanding oral and written communication skills
• 2+ years of data entry and/or data maintenance experience
• A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job
• Knowledge of MS Office, Google Suite and basic technical knowledge
• Superior Excel Skills
• Ability to distill and explain complex issues in simple terms
• Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
• Effective time management and task prioritization when under pressure
• Ability and interest to work independently.
• Bachelor’s Degree
• Experience with financial information / data and analyst workflows

Optional/Strong Plus Qualifications:

• Experience managing content aggregation processes 
• Experience processing documents published by companies (presentations, filings, press releases, transcripts)

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

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