Coordinator II, Collections (R-16952)
Job Summary
Job Description
As a Coordinator II, Collections, you will be responsible for contacting customers by telephone or email to prompt for payment on delinquent accounts. You will also provide documentation (i.e., invoices) as needed. You will maintain follow-up communication with customers for updates and additional information regarding payment of invoices. You will document all account activity as directed in the ERP system. You will work aggressively to meet or exceed assigned individual and company objectives (cash collections and reduction of aged receivables).
Must have:
- Minimum one year Credit & Collection or Customer Service experience.
- College degree required
- Problem solving skills in a financially oriented environment
- Proven oral and written communication skills
- Ability to meet deadlines and goals as an individual and function as a contributor in a team environment
2 skills required
Job Details
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
Brief Description: Contacts customer by telephone or email to prompt for payment on delinquent accounts. Provides documentation (i.e., invoices) as needed. Maintains follow up communication with customer for updates and additional information regarding payment of invoices. Documents all account activity as directed in the ERP system. Works aggressively to meet or exceed assigned individual and company objectives (cash collections and reduction of aged receivables).
Essential Key Responsibilities/Job Summary:
- Day to day contact of customers who have past due receivables for payment.
- Perform compliance file reviews on a monthly basis in partnership with Dispute Specialist. Review files with Sales team and make determination on cancellations and bad debt. Ensure the receivable resolution policy and procedures are adhered to.
- Support the Team Leader and Leader of Credit/Collections by absorbing day to day team, cross-business and other leadership tasks.
Education/Experience and Competencies
- Minimum one year Credit & Collection or Customer Service experience.
- College degree required
- Problem solving skills in a financially oriented environment
- Proven oral and written communication skills
- To meet deadlines and goals as an individual and function as a contributor in a team environment
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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