Coordinator Sales - Account Management

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

To ensure we remain fully focused on driving strategic growth and vendor performance, a dedicated admin is essential for handling daily operational and backend tasks. This support will help avoid delays in execution, reduce dependency, and ensure seamless coordination across departments without impacting our GMV, vendor experience, or overall business outcomes.

Key Responsibilities :

Salesforce & System Management

• Create and maintain vendor branch profiles in Salesforce.
• Update vendor bank details and manage vendor type transitions (e.g., TGO to TMP).
• Manage user access creation for vendor teams on Salesforce.
• Extract and generate reports from Salesforce and Looker as required.
• Manage access permissions on Salesforce/Looker.
• Raise and manage Salesforce tickets for internal and external requests.
• Ensure all newly launched stores are fully mapped in Salesforce, CMS, and SFTP.
• Submit contracts and device stock reports to Finance.
• Submit contracts and device stock reports to Finance.
• Raise and manage Salesforce tickets for internal and external requests.
• Create user access for vendor teams.

Device, SIM & Account Management

• Coordinate with IT for the smooth assignment and return of devices.
• Track SIM/device usage logs and ensure return compliance for vendors and internal teams.
• Create and manage shopper and picker user accounts.
• Align with HR for SIM card distribution and returns for vendor staff.
• Troubleshoot device-related issues (tablets, SIM cards, mobiles) in collaboration with local and DH support teams.

Training, Technical Support & Documentation

• Provide onboarding and refresher training for vendors, pickers, and internal teams on tools including SFTP, Vendor Portal, Pilecan, and GoDroid.
• Develop and maintain updated training materials and simplified onboarding playbooks (videos, guides, FAQs).
• Serve as the main point of contact for resolving technical escalations related to vendor portals and platforms.
• Provide training to vendors on:
  • SFTP
  • Vendor Portal
  • Pilecan
  • GoDroid

Vendor Performance Monitoring & Reporting

• Conduct weekly audits of vendor product catalogs for missing images, incorrect pricing, wrong categories, and SKU visibility issues.
• Set up automated alerts for SKU visibility problems and hidden KVIs. And SKUs
• Maintain accurate records of vendor contracts, communications, and bank details.

Coordination & Communication

• Arrange with internal teams including Content, Coordination, Logistics, Finance, Quality, and Automation to follow up on vendor-related issues / orders issues.
• Collaborate with Performance and Logistics teams on zone expansion or shrinkage planning.
• Align with Finance for contract approvals, and returns for the devices
• Create new contracts
• Implement vendor changes such as opening hours, contact information, and assortment adjustments.

Operations & Vendor Support

• Validate canceled orders and coordinate with Restaurant Care for returns/refunds and Logistics for rider-related issues.
• Monitor and report hidden SKUs daily to highlight assortment issues.
• Ensure daily availability of the KVI list on SFTP.
• Respond to vendor requests for specific reports and data insights.
• Support CMS updates including price changes, new SKUs, and offers.
• Assist in executing promotions and marketing campaigns.
• Highlight content related issue , wrong title , position & image

Assortment & Inventory Management:

• Update vendor assortment catalogs and manage integration processes for assortment, inventory, and price updates.
• Regularly review vendor assortments, focusing on order generation and identifying KVI out-of-stock items.

Tactical Projects

• Manage end-of-month closure activities, including content freeze, price updates, contract statuses, and returns validation.
• Support the preparation of reports and input slides for business reviews.
• Create and manage internal trackers for contracts, promotions, and vendor milestones.
• Share specific operational and performance reports with vendors upon request.
• Assist in compiling minor reports and business review input slides.
• Create and manage internal trackers for contracts, stocks , KVIs etc..
• Share specific reports with vendors as requested.

What did we order? 

• Bachelor's degree or equivalent education.

• Prior experience in an administrative support role preferred, but not required.

• Familiarity with basic computer applications, such as Microsoft Office.

• Strong organizational and time management skills.

• Good verbal and written communication skills.

• Ability to work independently and collaboratively as part of a team.

• Attention to detail and accuracy in completing tasks.

• Professional demeanor and positive attitude.

• Willingness to learn and take on new responsibilities as needed.

• Ability to maintain confidentiality of sensitive information.