Account Manager

About the unit:

Restock Operations Unit caters to the new service of the Company, Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.

Job Description:

Ninja Restock+Chill is an operational and account management team in Ninjavan Philippines that provide stock and inventory distribution logistics that provide co-load or pay per space model and a streamline cold chain logistics offering comprehensive solutions for maintaining the integrity and quality of temperature-sensitive goods.

As an Account Manager you are expected to cultivate and nurture strong, long-term relationships with key clients while driving business growth and revenue. This entails understanding the unique needs and objectives of each Ninja Restock client, developing tailored solutions to meet those needs, and ensuring the successful delivery of services. With a focus on account management, business development and performance management while collaborating closely with Sales and Operational teams within Ninjavan Philippines

Client Relationship Management:

• Assist the Senior Account Manager in building and maintaining strong relationships with existing clients.
• Serve as a primary point of contact for client inquiries, requests, and concerns.
• Communicate regularly with clients to understand their needs and address any issues promptly.

Logistics Coordination:

• Coordinate with internal teams, including operations, middle mile/haul, and sort, to ensure smooth logistics operations for Ninja Restock client shipments.
• Monitor the progress of orders and shipments, ensuring timely delivery and addressing any delays or issues as they arise.

Account Administration:

• Maintain accurate records of client interactions, agreements, and service requirements.
• Assist in preparing proposals, contracts, and other documentation for client agreements and renewals.
• Collaborate with the Senior Account Manager to develop and implement account plans and strategies to meet client objectives and revenue targets.

Issue Resolution:

• Work closely with internal teams to address any service or operational issues that may arise, ensuring timely resolution to maintain client satisfaction.
• Escalate complex issues to the Senior Account Manager or appropriate stakeholders for further assistance and resolution.

Sales Support:

• Support the Senior Account Manager in identifying upsell and cross-sell opportunities within existing client accounts.
• Assist in preparing sales presentations, proposals, and business reviews for client meetings.
• Provides coaching and mentoring to the team to ensure successful and efficient account management.

Minimum Qualifications:

• A graduate of Bachelor's degree in Business Management, Economics, Management Engineering or any business related courses
• Proven track record of success in B2B account management, preferably within the transport or logistics industry.
• Strong understanding of transport and logistics operations, processes, and technologies.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to think strategically, analyze data, and develop actionable insights and recommendations.
• Proficiency in CRM software, Microsoft Office Suite, and other relevant tools and applications.
• Demonstrated ability to work effectively in a fast-paced, dynamic environment, both independently and as part of a team.