Account Manager, Medical Education

Springer Health+ is seeking an enthusiastic Account Manager with experience in Medical Communications/Medical Education. This full-time, permanent role involves managing a large portfolio of projects, liaising with clients, driving day-to-day project management, and ensuring adherence to SOPs. The Account Manager will also be responsible for financial management, client service, and contributing to organic business growth and new business development. The position offers excellent career progression opportunities.

Must Have

• Manage a large portfolio of projects across client account(s)
• Liaise with clients to obtain detailed briefs
• Drive day-to-day project management of all live projects
• Comply with agreed standard operating procedures (SOPs)
• Provide accurate, timely sales and revenue forecasts
• Oversee delivery of projects to agreed financial ratios
• Build and sustain long-term business relationships with client team(s)
• Develop and maintain awareness of client’s market, product profile, competitors and trends
• Provide commercial input to support organic business growth
• Contribute to generation of commercially relevant proposals
• 5 GCSEs (or equivalent), including Maths and English
• Previous relevant experience in a medical communications and/or medical education agency
• Understanding of the drug development and communication process
• Sound financial and commercial acumen
• Excellent spoken and written communication skills
• Fluent English (written and verbal)
• Excellent planning and organisational skills
• Ability to make decisions, initiate actions and solve problems
• Ability to adapt and respond to change
• Domestic and international travel as required

Good to Have

• Educated to degree level (preferably in marketing; business and finance; science)
• A commercial qualification
• European language(s)
• Broad range of therapeutic area knowledge
• Previous F2F and virtual meeting management experience

Perks & Benefits

• Excellent opportunities for career progression
• Focus on employee satisfaction and retention
• Inclusive workplace that empowers all colleagues to thrive
• Opportunities to learn from some of the best in the business
• Culture that encourages curiosity and empowers people to find solutions and act on their instincts

Job Role (Main Duties)

Project Management

• Manage a large portfolio of projects across client account(s)
• Liaise with clients to obtain detailed briefs for projects with support from more senior team members where necessary
• Arrange and lead (where appropriate) brainstorming meetings to help shape/provide optimal solutions to client briefs
• Communicate detailed briefs to the delivery team, setting out clear roles and responsibilities and timelines
• Drive the day-to-day project management of all live projects within an account(s)
• Comply with agreed standard operating procedures (SOPs) ensuring project is delivered to the high standards required
• Keep accurate records and status sheets for the client(s) and internal team
• Work closely with the delivery team to ensure adherence to systems/processes as required, to help manage the account(s) for accurate reporting to senior management
• Actively participate in and lead internal and external status meetings

Financial Management

• Provide accurate, timely sales and revenue forecasts to the senior management team to assist in the forward planning of the business unit, via your line manager
• Meet or exceed sales, revenue and profitability expectations within the assigned account(s)
• Oversee the delivery of all live projects for the assigned account(s) to agreed financial ratios and in line with project specifications
• Deliver against agreed key performance indicators e.g. utilisation and recoverability. Work with the accounts team(s) to ensure sales are confirmed with clients and in the relevant financial systems by the necessary deadlines
• Work closely with the accounts team(s) to ensure accuracy of budget proposals, the monitoring of time and costs throughout project delivery and the reconciliation process
• Process supplier invoices, ensuring that they are accurately coded
• Professionally manage any issues regarding budgets with the client with the support of senior account team
• Ensure timely and accurate completion of timesheets

Client Service

• Build and sustain long-term, business relationships with client team(s)
• Develop and maintain awareness and understanding of the client’s market, product profile, competitors and trends:
• Demonstrate knowledge of market and therapeutic area when interacting with client and internal teams
• Attend and lead client meetings with support from senior team members of the team and drive completion of subsequent actions
• Pro-actively flag any issues to the senior members of the internal team, outlining business risk and making recommendations for corrective action

Organic Growth

• Provide commercial input to account team (with senior support where necessary), to support organic business growth for designated account(s):
• Apply a basic understanding of the principles and processes underlying the various components of a strategic communications programme and how these fit within a product life cycle
• Involve relevant individuals in account team meetings and discussions to provide clients with optimal and focussed solutions
• Work with your designated team and the wider business support networks to explore new ideas, developing innovative proposals for products and services that address client(s) needs
• Demonstrate best practice principles with client and internal team at all times

New Business Development

• In conjunction with the Business Development team and senior team members, pro-actively explore new business opportunities with existing client/s
• Contribute to the generation of commercially relevant proposals, population of RFIs and capabilities/pitch presentations

Internal Leadership

• Help develop and mentor less experienced colleagues to reach their full potential both personally and for the benefit of the business
• Ensure effective resource planning:
• With input from the Senior account team, help plan resource requirements of the account in a timely manner to ensure adequate resource is in place to meet project timelines
• Communicate resource requirements on other departments/suppliers in advance to allow them to plan appropriate resource to meet client timelines

Skills, Experience, Qualifications:

Essential

• 5 GCSEs (or equivalent), including Maths and English
• Previous relevant experience in a medical communications and/or medical education agency
• Understanding of the drug development and communication process
• Sound financial and commercial acumen
• Excellent spoken and written communication skills
• Fluent English (written and verbal)
• Excellent planning and organisational skills
• Ability to make decisions, initiate actions and solve problems
• Ability to adapt and respond to change
• Domestic and international travel as required

Desired

• Educated to degree level (preferably in marketing; business and finance; science)
• A commercial qualification
• European language(s)
• Broad range of therapeutic area knowledge
• Previous F2F and virtual meeting management experience

Why work here?

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing.

Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts. Whether you are at the beginning of your career or are an experienced professional, we invite you to find out more about the roles we offer and explore our current vacancies.

About Us

We are a global and progressive business, founded on a heritage of trusted and respected brands – including Springer, founded in 1842, Macmillan, founded in 1843 and Nature, first published in 1869.

Nearly two centuries of progress and advancement in science and education have helped shape the business we are today. Research and learning continues to be the cornerstone of progress, and we will continue to open doors to discovery through trusted brands and innovative products and services. Springer Nature Group was created in May 2015 through the combination of Nature Publishing Group, Macmillan Education and Springer Science+Business Media.