CSA Manager India

7 Minutes ago • 10 Years +

Job Summary

Job Description

The Manager, Customer Success will play a pivotal role in ensuring customers achieve desired outcomes using products and services. This position requires a strategic leader to mentor and guide a team of Customer Success Advisors in India, driving customer satisfaction, growth, and retention. Responsibilities include hiring, managing, and developing a team, guiding the team in customer interactions, partnering with leaders to drive customer success, building and refining reporting processes, ensuring tools and methodologies are leveraged, advocating for Scaled CS in India Leadership discussions, encouraging innovation, and determining team measurement and rewards.
Must have:
  • 10+ years of experience in Customer Success or related fields
  • At least 3 years of people management experience with proven expertise
  • Coaching and mentorship skills
  • Ability to prioritize, assign, and delegate tasks
  • Expertise in change management
  • Strong collaboration and coordination skills across stakeholders
  • Experience in creating and implementing customer success strategies
  • Excellent communication and interpersonal skills
  • Proven track record of driving customer satisfaction and retention
  • Analytical mindset with the ability to interpret data and drive decision-making

Job Details

Job Requisition ID #

25WD89091

Position Overview

The Manager, Customer Success will play a pivotal role in ensuring our customers achieve their desired outcomes while utilizing our products and services. This position requires a strategic leader who can mentor and guide a team of Customer Success Advisors in India, driving customer satisfaction, growth and retention through best practices and continuous improvement.

This role demands a proactive individual who can drive our customer success initiatives forward in India, ensuring that our customers receive the highest level of service and support. If you are a leader with a passion for customer success and a track record of mentoring and guiding teams, we encourage you to apply.

Responsibilities 

  • Hire, manage, mentor, coach, and develop a team of Customer Success Advisors in India

  • Guide the team as they engage directly with customers through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers

  • Partner with leaders of Sales, Renewals, Technical Sales, the Channel Partner ecosystem, Technical Support, Client Services, and others to drive customer success motions and impact customer value, risk mitigation, activation, usage and growth

  • Build and refine reporting processes as part of continuous improvement efforts

  • Ensure CRM tools and Autodesk methodologies are leveraged to process and track onboarding and adoption 

  • Be the voice and advocate for Scaled CS in India Leadership discussions and collaborate with the India Leadership Team to ensure that the CSAs have the local support to drive successful customer engagement

  • Encourage innovation by exchanging new ideas to improve operational efficiency within Customer Success and supporting organizations as well as coming up with digital customer success motions to enhance customer coverage

  • Determine team measurement and rewards, and regularly report on team and individual contributor results to senior leadership 

  • Establish best practices, tool usage, and consistent reporting to track team KPIs

Minimum Qualifications

  • 10+ years of experience in Customer Success, Account Management, Sales and/or Marketing

  • At least 3 years of people management experience with proven leadership expertise

  • Coaching and mentorship skills

  • Ability to prioritize, assign, and delegate tasks

  • Expertise in change management

  • Strong collaboration and coordination skills across multiple stakeholders

  • Experience in creating and implementing customer success strategies

  • Excellent communication and interpersonal skills

  • Proven track record of driving customer satisfaction and retention

  • Analytical mindset with the ability to interpret data and drive decision-making

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Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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About The Company

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.

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