CSA Manager India
Job Summary
Job Description
- 10+ years of experience in Customer Success or related fields
- At least 3 years of people management experience with proven expertise
- Coaching and mentorship skills
- Ability to prioritize, assign, and delegate tasks
- Expertise in change management
- Strong collaboration and coordination skills across stakeholders
- Experience in creating and implementing customer success strategies
- Excellent communication and interpersonal skills
- Proven track record of driving customer satisfaction and retention
- Analytical mindset with the ability to interpret data and drive decision-making
7 skills required
Job Details
Job Requisition ID #
Position Overview
The Manager, Customer Success will play a pivotal role in ensuring our customers achieve their desired outcomes while utilizing our products and services. This position requires a strategic leader who can mentor and guide a team of Customer Success Advisors in India, driving customer satisfaction, growth and retention through best practices and continuous improvement.
This role demands a proactive individual who can drive our customer success initiatives forward in India, ensuring that our customers receive the highest level of service and support. If you are a leader with a passion for customer success and a track record of mentoring and guiding teams, we encourage you to apply.
Responsibilities
Hire, manage, mentor, coach, and develop a team of Customer Success Advisors in India
Guide the team as they engage directly with customers through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers
Partner with leaders of Sales, Renewals, Technical Sales, the Channel Partner ecosystem, Technical Support, Client Services, and others to drive customer success motions and impact customer value, risk mitigation, activation, usage and growth
Build and refine reporting processes as part of continuous improvement efforts
Ensure CRM tools and Autodesk methodologies are leveraged to process and track onboarding and adoption
Be the voice and advocate for Scaled CS in India Leadership discussions and collaborate with the India Leadership Team to ensure that the CSAs have the local support to drive successful customer engagement
Encourage innovation by exchanging new ideas to improve operational efficiency within Customer Success and supporting organizations as well as coming up with digital customer success motions to enhance customer coverage
Determine team measurement and rewards, and regularly report on team and individual contributor results to senior leadership
Establish best practices, tool usage, and consistent reporting to track team KPIs
Minimum Qualifications
10+ years of experience in Customer Success, Account Management, Sales and/or Marketing
At least 3 years of people management experience with proven leadership expertise
Coaching and mentorship skills
Ability to prioritize, assign, and delegate tasks
Expertise in change management
Strong collaboration and coordination skills across multiple stakeholders
Experience in creating and implementing customer success strategies
Excellent communication and interpersonal skills
Proven track record of driving customer satisfaction and retention
Analytical mindset with the ability to interpret data and drive decision-making
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About Autodesk
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