Customer Account Coordinator

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

Melett Ltd, a Wabtec Company (http://www.WabtecCorp.com), are recruiting an experienced Customer Account Coordinator to join their team in Barnsley.

Melett, is a major global player in the automotive turbocharger aftermarket and part of the Wabtec Corporation Turbocharger Group. We pride ourselves on our product quality and service levels. We engineer, manufacture, and distribute turbochargers, along with the sub-assemblies, repair kits and individual components for turbochargers across the world to a range of businesses throughout the value chain.

Salary: £Competitive

Location: S75 1HT, Barnsley (Onsite)

Hours: 37.5 hours per week, Monday to Friday 08:00am to 17:00pm (flexible)

Contract Type: Permanent, Full-Time

Annual Leave: 25 days plus bank holidays (plus 8 bank holidays)

Benefits:

• 25 days holiday (plus bank holidays) rising to 27 after 5 years’ service and 28 after 10 years
• Pension contributions up to 5%
• Healthcare cash benefits and discounts
• 4 x Salary Life insurance
• Cycle to work scheme
• Free on-site parking

How will you make a difference?

First point of contact for our customers and providing administrative support to both customers and the sales team. To ensure all orders are processed accurately and without delay with stock availability and delivery issues highlighted.

What will your typical day look like?

• Ensure inbound calls, emails, teams, and live chat enquiries are answered in a timely manner and directed to the appropriate individual or department accurately and efficiently.
• Prompt allocation of all orders received for processing and allocating stock for UK orders with pick notes issued to the warehouse.
• Ensure customers over credit limits are referred for approval.
• Issue credit card payments by links to all customers in an accurate and timely manner.
• Liaise and manage product in bulk storage is moved to prime distribution location to satisfy customer demand.
• Proactive calls to customers to manage back orders and goods returning into stock etc.

What do we want to know about you?

• Previous experience working within an administrative or customer focused position.
• High level of attention to detail.
• Excellent interpersonal skills.
• Excellent team working.
• Ability to work effectively in a high-tempo environment.
• Excellent time management and organisational skills.
• Strong IT skills – Microsoft office suite, CRM, order processing, expenses reporting.

If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.

Apply today!

Legal authorisation to work in the United Kingdom is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

*Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.