Customer Adoption Manager (CAM)

2 Months ago • 2 Years +

Job Summary

Job Description

The Customer Adoption Manager (CAM) at Coupa works closely with global customers to increase platform adoption, maximize value, and drive best practices. The role involves leading customer engagements, building partnerships, guiding strategic business discussions, demonstrating technical knowledge, and creating training materials. The CAM will also be responsible for being a Subject Matter Expert (SME) and developing standardized processes. The candidate should be passionate about ensuring customer success within a fast-growing software company.

Must have:

2+ years of experience in Supply Chain Design, preferably using Coupa Supply Chain Modeler.
1+ years of experience with Software as a Service is a must.
Good background in customer/client management.
Strong communication skills, including professional writing and presentation skills.
Strong organization skills and problem-solving abilities.
Analytical thinking with the ability to work in a team environment.

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

team-management

communication

problem-solving

talent-acquisition

quality-control

Job Details

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Customer Adoption Manager at Coupa:

Our Customer Adoption Teams work closely with Coupa Customers globally to continue to increase adoption, maximise value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform. We are looking for a Customer Adoption Manager (CAM) to join our already highly skilled team. This is a key role as part of our wider Professional Services organisation. The successful candidate will share our team's passion for ensuring customer success and will be offered career development opportunities within one of the fastest growing software companies in the world.

What You'll Do:

Become a Subject Matter Expert (SME) and develop standardized processes to drive consistency and adoption.
Lead customer engagements using strong project management skills and a solution-oriented mindset.
Build trusted partnerships with customers and internal teams, ensuring successful platform adoption.
Guide customers through strategic business discussions beyond basic product features.
Demonstrate deep technical knowledge of the Coupa platform and its application to customer needs.
Create and enhance templates, training materials, and presentations; travel up to 25% as needed.

What You Will Bring to Coupa:

Proven 2 + years of experience in Supply Chain Design, preferably using Coupa Supply Chain Modeler
1+ years of experience with Software as a Service is a must
Good background in customer/client management
Strong communication skills including professional writing skills, verbal skills and experience presenting to customers
Strong organization skills and problem-solving abilities
Analytical thinking with the ability to work in a team environment and share standard methodologies regularly

** PLEASE APPLY WITH ENGLISH CV/RESUME ONLY **

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