Job Description
As a Customer Contact Comms Associate at Accenture, you will be part of the Customer Support vertical, managing and resolving customer inquiries, handling escalations and complaints, and providing resolutions. You will be responsible for closing faults and complaints within Service Level Agreements (SLAs). The role involves voice-based communication, emails, and portal tickets. You will follow instructions on daily tasks and new assignments. You will contribute as an individual within a team, with a defined scope of work. Customer service involves assisting customers, resolving issues, and ensuring satisfaction to build and maintain positive relationships.
Must Have:
- Customer Care
- Customer Service Management
- Customer Support Operations
- Customer Service Technology
Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate should be good in verbal and written communications Customer service refers to the assistance and support provided by a business or organization to its employees. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? •Customer Care •Customer Service Management •Customer Support Operations •Customer Service Technology
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • This is a voice + domain process and the communication with the customer can happen through phone, emails and through portal tickets. • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate should be good in verbal and written communications Customer service refers to the assistance and support provided by a business or organization to its employees. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? •Customer Care •Customer Service Management •Customer Support Operations •Customer Service Technology
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • This is a voice + domain process and the communication with the customer can happen through phone, emails and through portal tickets. • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts
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