Customer Engineer

1 Hour ago • 5 Years + • $120,000 PA - $160,000 PA

Job Summary

Job Description

As a Customer Engineer at Aisera, you will be the primary technical point of contact for customers. You will ensure Aisera has access to the necessary information from customer backend systems, train the AI system for optimal performance, develop workflows and RPA based on customer requirements, and triage technical issues. You'll work closely with internal teams to bridge business and technology, helping customers achieve success with Conversational AI. The role requires a proactive individual who is resourceful, a team player, and ready to go the extra mile. This is a high-visibility role with significant growth potential.
Must have:
  • 5 years of experience in customer engineering or software development.
  • Experience in customer-facing roles is required.
  • Knowledge of scripting languages like bash, Java, JavaScript, or Python.
  • Knowledge of REST APIs and how to troubleshoot errors.
  • Knowledge of security standards including oAuth, SAML, and SSO.
  • Experience with setting connectors between IT systems like Zendesk, Jira, or ServiceNow.
  • Bachelor’s degree or equivalent knowledge in computer science or related field.
Good to have:
  • Knowledge of AI technologies is a plus.

Job Details

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role:

At Aisera, we’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. Being part of the Customer Success team, you will partner closely with internal engineering and product teams to help bridge business and technology, helping customers realize the art of the possible with cutting-edge Conversational AI. The Aisera customer engineer is assigned specific customer accounts and is responsible to keep their accounts in good health, while working to accomplish the customer’s goals, solve technical issues, and answer technical questions.

As a Customer Engineer (CE), you’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbound growth opportunities.

This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process (with some flexibility to WFH).

Responsibilities:

  • Be the primary technical point of contact for customers.
  • Verify that Aisera has access to the right information from customer backend systems.
  • Train the AI system to provide the best answers to questions.
  • Develop workflows/RPAs based on customers’ requirements (requires scripting knowledge)
  • Triage any technical issues reported by customers and work with Engineering toward the resolutions.

Basic Qualifications:

  • 5 years of Customer engineering, and/or software development, experience.
  • Experience in customer facing roles required.
  • Knowledge of scripting using bash, Java, JavaScript, Python, or similar scripting/programming language.
  • Knowledge of REST APIs – how to make calls and troubleshoot errors.
  • Knowledge of security standards (authentication/authorization) & practices including oAuth, SAML and SSO.
  • Experience with setting connectors between IT systems like Zendesk, Jira, ServiceNow, etc.
  • Knowledge of AI technologies is a plus.
  • Bachelor’s degree or equivalent knowledge in computer science, engineering, or related technical field.

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

Similar Jobs

Zinnia - Senior Software Engineer I - Calculation Services, India

Zinnia

Gurugram, Haryana, India (On-Site)
6 Months ago
ByteDance - Senior Software Engineer, Payment Network

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Version1 - Technical Lead (React, Node.js, AWS)

Version1

Málaga, Andalusia, Spain (On-Site)
1 Week ago
StoneX Group  Inc  - UAT Tester

StoneX Group Inc

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Go Fund Me - Senior DevEx Engineer

Go Fund Me

Buenos Aires, Buenos Aires, Argentina (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Software Development Engineer Graduate (Distributed NoSQL Database Systems)

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Assystems - Ingénieur MES / AVEVA H/F

Assystems

Carquefou, Pays De La Loire, France (On-Site)
6 Months ago
Miniclip - IOS Engineer

Miniclip

Lisbon, Lisbon, Portugal (On-Site)
2 Weeks ago
ION - Lead Software Engineer, Italy

ION

Turin, Piedmont, Italy (On-Site)
7 Months ago
Fairmatic - Senior Software Engineer - Backend

Fairmatic

Bengaluru, Karnataka, India (Hybrid)
7 Months ago
PlayStation Global - Principal Software Engineer - Android / UI

PlayStation Global

Carlsbad, California, United States (On-Site)
2 Months ago
Ness - Senior Big Data Engineer

Ness

(Remote)
1 Week ago
ByteDance - Senior Software Engineer - Serverless Compute Infrastructure

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Fluxon - Senior Software Engineer

Fluxon

Bengaluru, Karnataka, India (Remote)
7 Months ago
Synechron - Junior QA Automation Engineer

Synechron

Bengaluru, Karnataka, India (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Jobs in Palo Alto, California, United States

GoMotive - Account Executive, Enterprise - Mid-Atlantic

GoMotive

United States (Remote)
1 Month ago
luxsoft - Senior Java Developer

luxsoft

Tampa, Florida, United States (On-Site)
3 Days ago
ION - Services Director

ION

New York, New York, United States (On-Site)
7 Months ago
Trek - MHI Guest Services Associate

Trek

Madison, Wisconsin, United States (On-Site)
3 Months ago
Polygon Labs - Chief Technology Officer

Polygon Labs

United States (Remote)
1 Month ago
The Walt Disney Company - Lead Software Engineer (Roku Engineer)

The Walt Disney Company

New York, New York, United States (On-Site)
6 Months ago
ByteDance - Optical system engineer - Pico Lab -(AR)- San Jose

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Snap Mobile INC - Account Executive

Snap Mobile INC

Baton Rouge, Louisiana, United States (On-Site)
2 Weeks ago
Patreon - Recruiting Coordinator

Patreon

San Francisco, California, United States (Hybrid)
3 Weeks ago
RemoteWorker UK - Game Developer

RemoteWorker UK

Bristol, Rhode Island, United States (Remote)
10 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Palo Alto, California, United States (On-Site)

Hyderabad, Telangana, India (On-Site)

View All Jobs

Get notified when new jobs are added by Aisera

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug