Customer Onboarding Consultant

2 Months ago • 2 Years + • $74,000 PA - $178,000 PA

Customer Service

Job Description

Fieldguide is seeking a Customer Onboarding Consultant to join their go-to-market team. This role involves working directly with customers to ensure successful adoption of the Fieldguide platform, maximizing their return on investment through a best-in-class onboarding program called Fieldguide Accelerator. Responsibilities include building trust with customers, guiding their growth by creating implementation plans and tracking progress, cultivating customer champions, advocating for customer needs to internal teams, mitigating risks, and measuring/documenting customer progress and value realization. The ideal candidate will have deep industry knowledge with at least 2 years of experience in audit, assurance, or advisory services, strong consulting skills, project management proficiency, executive presence, and a bias towards action. Fieldguide is a remote-first company valuing diversity, inclusivity, and a supportive team culture.

Good To Have:

Exposure to financial audit or risk advisory
Experience at a top management consulting firm or high-growth startup

Must Have:

2+ years experience in audit, assurance, or advisory services
Team player with a mission-first attitude
Hands-on experience in technology consulting, customer onboarding, or implementation
Project management proficiency
Executive presence and ability to influence change
Bias towards action and ownership

Perks:

Competitive compensation packages with meaningful ownership
Unlimited Paid Time Off
401k
Wellness benefits, including free therapy sessions
Technology & Work from Home reimbursement
Flexible work schedules

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‍Fieldguide is an automation and collaboration platform for modern assurance and advisory firms that digitizes the end-to-end engagement workflow on a single platform. Built by former Big Four practitioners and experienced technology leaders, Fieldguide is trusted by top CPA firms to improve margins, win new business, and build stronger client relationships. We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Bessemer Venture Partners, 8VC, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, Eric Ries, and more.

About Us:

Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and ESG (Environmental, Social, Governance). Put simply, we build software for the people who enable trust between businesses.

We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Bessemer Venture Partners, 8VC, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, Eric Ries, and more.

We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth.

As an early stage start-up employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.

About the Role:

As a Customer Onboarding Consultant at Fieldguide, you will be an integral member of our go-to-market team, working directly with our Customer Success and greater Go-To-Market teams to make significant impacts on our customer’s adoption of our platform.

Reporting into our Head of Solutions, you will provide new Fieldguide customers with seamless onboarding experiences built to maximize our customers’ return on investment quickly. Our unique onboarding program, Fieldguide Accelerator, is designed to be best-in-class and prioritize quick time to value. You will be responsible for delivering this program to new Fieldguide customers.

What You’ll Do:

Build trust with customers. Maintain regular engagement cadences with customers through all phases of their onboarding, from sales handoff to value realization.
Guide growth. Create a plan that outlines the customer’s goals with implementing Fieldguide and activities needed to meet those goals. Maintain regular reviews during their onboarding process to track progress and adapt plans where necessary.
Build champions. Cultivate customer champions and grow their Fieldguide knowledge.
Advocate for the customer. Be the link between the customer and Fieldguide’s Engineering, Product, Design; Customer Enablement; Sales; and other cross-functional teams. Be aware of and communicate customer needs internally to help shape the product roadmap, internal processes, and future onboarding iterations.
Mitigate risks. Be proactive in identifying success risks and develop decisive action plans to mitigate them.
Measure and document progress. Document the value Fieldguide provides to our customers by detailing customer case studies, new use cases and success metrics. Track customer progress against their adoption map, and be able to plot customer value realization over time.

About You:

Deep industry knowledge and at least 2+ years of experience in audit, assurance, or advisory services are a must , preferably with exposure to financial audit or risk advisory.
You are a team player, and you are mission-first. You’re joining a hard-working team that trusts each other deeply. We won’t compromise on this.
Hands-on experience in technology consulting, customer onboarding, implementation, or similar, at a top management consulting firm (preferred) or high-growth startup. Strong consulting skills helping complex organizations succeed, with proven results driving business value for customers as their trusted advisor.
Project management proficiency with proven ability to prioritize and manage multiple customers, projects and requests with little direct oversight. You are able to professionally problem-solve, while juggling several customers.
Executive presence and ability to influence change. Demonstrated history of communicating effectively with customers and across internal teams.
Bias towards action. You take ownership of projects end-to-end and see them through to completion, with minimal direction or oversight.