Customer Operations Specialist

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales in the Czech Republic employs over 400 people from 45 different nationalities. A total of 15 teams work on projects for government agencies, banking, mobile services and the Internet Of Things (IoT) technology. At the core of our business is the development of software which we configure and embed in a multitude of different devices and form factors. These include many kinds of payment cards, SIM cards, travel passes, secure eBanking devices, authentication tokens, machine identification modules (MIM), and secure ID documents including ePassports, eID and eHealth cards, as well as eDriving licenses. Because of the international environment surrounding us every day, it comes as no surprise that English is our official corporate language.

OVERALL PURPOSE OF THE JOB / RESPONSIBILITIES

Part of the Solutions and Services BPA organization, the Customer Operations Specialist:

• Co-ordinate the order treatment with appropriate internal costumers: Solution Sales, Account Managers, Project Manager, SDM, Finance departments.
• Take total ownership on customers' orders from the Purchase Order receipt to the delivery, invoicing and cash collection.

MAIN ACTIVITIES / TASKS

Act as Main interface for Solution sales, Account Managers (and customers for specific activities), finance and project management/SDM during order treatment process.

• Organize kick off meeting (Engagement Review) at purchase order reception for large or non-recurrent projects with all solution actors: Project Manager, Solution Sales, and Finance (Change Point or Oracle Engagement reviews)
• Check customer's Purchase orders (PO) and book it in Gemalto ERP order entry system to allow treatment from project manager.
• Po’s follow-up and invoicing in coordination with internal interfaces and customer a proactive mode
• Relay information to/from customers versus project manager / solution sales
• Support the credit management on customers' overdue treatment with Solution Sales, Account Management and Finance
• Manage post sales activity for all solutions (on administrative standpoint)
• Contribute to the short-term backlog billing forecast exercise and its achievements.
• Provide agreed reporting to Solutions Sales, Customer, Finance and BPA Management
• Attend sales meetings, customer meetings and delivery center steering committees when required.
• Clean and update billing backlog to ensure billing on time.

Competencies and Skills:

• Experience in Solutions & Services business to Mobile & Banking sectors
• Sales administration and logistics (Payment Terms, Taxes, Customs Rules, …)
• System Tools: ERP tools, IT Literate (Microsoft Pack Office, …)
• Good organization skills andi Rigor
• Use to work in complex administrative structures.
• Customer oriented & availability
• Stress resistant
• Good oral & written communication
• Fluent English and Arabic

Education, qualifications, and special training

• Degree in business or administration
• 1 to 3 years’ experience in similar position or Sales Administration