Customer Relations Agent

3 Months ago • All levels

Job Summary

Job Description

Gnosis Pay seeks a Customer Relations Agent fluent in English and Portuguese to provide world-class customer service to cardholders. Responsibilities include handling inquiries, resolving issues, educating users about products and services, actively gathering and implementing feedback to improve processes and systems, and acting as a brand advocate. The ideal candidate is customer-centric, a problem-solver, an empathetic listener, and a team player with excellent communication skills. The role involves direct engagement with cardholders, contributing to process optimization, and collaborating with internal teams to enhance service quality. This position offers the opportunity to make a significant impact on a rapidly expanding company in the exciting Web3 space.
Must have:
  • Fluent in English and Portuguese
  • Excellent communication skills
  • Customer-centric approach
  • Problem-solving abilities
  • Empathetic listening skills
  • Teamwork and collaboration
Good to have:
  • Web3/DeFi familiarity
  • Prior customer service experience
  • Discord moderation experience
Perks:
  • Personal development budget
  • Conference allowances
  • Flexible working schedule
  • Remote work
  • State-of-the-art equipment
  • Growth opportunities
  • Inclusive and diverse culture

Job Details

What you will do

About Gnosis Pay

Gnosis Pay is the first Decentralized Payment Network (DPN), bridging the gap between real-world payments and blockchain transactions. By introducing the first-of-its-kind Visa-certified debit card directly connected to a self-custodial crypto wallet instead of a traditional bank account, Gnosis Pay makes the transition from Web2 to Web3-based payments simple and intuitive. Gnosis Pay is an open framework, providing the platform and tooling for Web3 projects, wallets, and financial institutions to build their own decentralized payment solutions. For more information about Gnosis Pay, check out our website: https://gnosispay.com/ 

About the role

Become a part of our energetic Customer Operations team, where putting customers first and delivering world-class customer service is the core of our mission. In this role, you will engage directly with cardholders, ensuring their needs and expectations are not just met, but exceeded. This role is more than just responding to inquiries; it's about building lasting relationships, embodying our brand values in every conversation, and being an advocate for our users' needs. We expect you to actively listen to customer feedback and be a driving force for change within our organization. This includes suggesting innovative ways to enhance our service quality – from rethinking our operational processes to spearheading advancements in our internal systems.

  • Engage Directly with Cardholders: Handle inquiries and concerns with a focus on providing personalized and empathetic service.

  • Problem Solving: Address and resolve cardholder issues promptly, using creative and effective solutions.

  • Educate and Inform: Help cardholders understand our products and services, guiding them to make the most of what we offer.

  • Feedback Implementation: Actively listen to cardholder feedback and collaborate with internal teams to translate this feedback into tangible improvements in our processes and systems.

  • Process Optimization: Contribute to the continuous refinement of our operational procedures to enhance cardholder satisfaction.

  • Brand Advocacy: Represent and embody our company's values in every interaction, strengthening our brand’s relationship with its customers.

  • Team Collaboration: Work closely with other team members and departments to develop strategies that improve overall service quality and efficiency.

  • Stay Informed and Adapt: Keep up-to-date with industry trends and best practices to ensure our service standards remain cutting-edge.

Who you are
  • Customer-Centric: Your approach is always focused on understanding and meeting the customer needs, ensuring that every action you take contributes positively to their experience.

  • You are fluent in English and Portuguese.

  • Eager to Learn: You have a strong desire to grow, not only in your role but also within the blockchain industry. You stay informed about industry trends and continuously seek opportunities to enhance your skills.

  • Effective Communicator: With excellent verbal and written communication skills, you can convey information clearly and empathetically to a diverse range of customers.

  • Problem Solver: You are adept at identifying issues and finding creative, practical solutions to resolve them efficiently.

  • Empathetic Listener: You have the ability to understand and share the feelings of others, which helps in building strong relationships with cardholders.

  • Team Player: You work well in a collaborative environment and are willing to share knowledge and support your colleagues.

  • Adaptable and Resilient: You are comfortable with change and can maintain high performance levels even in challenging situations.

  • Detail-Oriented: You pay close attention to the details, ensuring accuracy and thoroughness in your work.

  • Advocate for Improvement: You're not just a participant but a contributor, always looking for ways to improve our services and processes.

Nice to have

  • Familiar with Web3 & DeFi: You understand the core concepts of decentralized finance & blockchains, and have had experience buying/selling/swapping/bridging tokens. 

  • Relevant Prior Experience: While not mandatory, previous experience in customer service or a related field or being a Discord mod is beneficial.
What we can offer you
  • Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances. We invest in your growth and learning.
  • Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem. We encourage creativity and experimentation.
  • Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
  • Flexible and Remote Work: Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work. Balance your professional and personal life in a way that works for you.
  • State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure you're well-equipped to do your best work.
  • Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact. We value initiative and a proactive approach.
  • Inclusive and Diverse Culture: At Gnosis, we are committed to creating an inclusive environment that celebrates diversity. We believe our products and services are enhanced by a wide range of perspectives. All qualified applicants will receive consideration for employment without regard to race, ethnic origin, age, religion, belief, marital status, gender identification, sexual orientation, or physical ability.
  • Community and Mission: Join a team that's passionate about our mission and enjoys working together. We’re not just colleagues; we’re a community driven by a shared goal.
At Gnosis, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.
About us

Since launching in 2015, Gnosis has evolved from a prediction market platform into a comprehensive Web3 infrastructure provider. Our journey includes developing Safe, an industry-standard multisig wallet securing over $100 billion in assets, and CoW Protocol, offering MEV-protected decentralized trading. Gnosis also created Zodiac, a modular DAO toolset enabling customizable governance systems. 
In 2021 Gnosis launched the Gnosis Chain through a merger with xDai. This low-cost, reliable L1 supports decentralized applications with high security and uptime.

Today, Gnosis focuses on scaling blockchain technology beyond infrastructure, delivering consumer-facing applications that rival traditional systems in user experience. The ecosystem aims to revolutionize key areas like payments, decentralized AI, and the open web. United by the GNO token, Gnosis's aligned projects work towards a decentralized future where users have greater control and privacy. Gnosis Chain serves as the secure, EVM-compatible foundation supporting this growing ecosystem of innovative products.
Embrace the future of decentralized technology with Gnosis, and join us as we build the open internet together!


Similar Jobs

Workato - Intern, Talent Management

Workato

Palo Alto, California, United States (On-Site)
1 Week ago
Aesir Interactive - Game Producer (Senior)

Aesir Interactive

Munich, Bavaria, Germany (On-Site)
4 Months ago
Palo Alto Networks - Sr. Manager, Software Firewall CSP OEM Partnerships GTM (Global)

Palo Alto Networks

Santa Clara, California, United States (On-Site)
3 Weeks ago
BioFire - Logistics Coordinator - Night Shift

BioFire

Durham, North Carolina, United States (On-Site)
1 Month ago
Tekion Corp - Senior Partner Integrations Manager

Tekion Corp

United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

MiQ - Account Management + Ad Operations Executive - China

MiQ

Shanghai, China (On-Site)
1 Month ago
Axon - Supplier Development Engineer

Axon

Scottsdale, Arizona, United States (On-Site)
1 Month ago
Rolls-Royce - Electrical Engineer - Power Electronics

Rolls-Royce

Derby, England, United Kingdom (Hybrid)
3 Days ago
lifechruh - Regional Digital Marketing Manager

lifechruh

Edmond, Oklahoma, United States (On-Site)
2 Months ago
Aristocrat - People & Culture Delivery Partner

Aristocrat

London, England, United Kingdom (Hybrid)
2 Weeks ago
MiQ - Senior Vice President (SVP) of Product

MiQ

New York, New York, United States (Hybrid)
1 Month ago
gitlab - Billing Operations Analyst

gitlab

(Remote)
4 Weeks ago
Riot Games - Senior Service Designer, Player Support

Riot Games

Singapore (On-Site)
2 Months ago
bounteous - Senior Developer (Dotnet with Azure)

bounteous

India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in São Paulo, State of São Paulo, Brazil

nissan - Banco de Talentos para Operador e ou Operadora

nissan

Resende, State Of Rio De Janeiro, Brazil (On-Site)
8 Months ago
 Many Chat  Inc  - Internal Auditor

Many Chat Inc

São Paulo, Brazil (Hybrid)
2 Weeks ago
Netflix - Business Partner, Finance Procurement Operations

Netflix

State Of São Paulo, Brazil (On-Site)
7 Months ago
Riot Games - Esports Project Manager

Riot Games

State Of São Paulo, Brazil (On-Site)
2 Months ago
nubank - Risk Management Specialist - Model Risk

nubank

State Of São Paulo, Brazil (On-Site)
1 Week ago
Sailpoint - Solutions Specialist

Sailpoint

Brazil (Remote)
1 Week ago
Wildlife Studios - Product Manager

Wildlife Studios

São Paulo, Brazil (On-Site)
2 Weeks ago
Capco - Logistics Analyst / Hybrid

Capco

Rio De Janeiro, Brazil (Hybrid)
2 Weeks ago
 Dassault Systèmes - Internship - LATAM Service Sales

Dassault Systèmes

São Paulo, State Of São Paulo, Brazil (Hybrid)
1 Month ago
Google - Software Engineer, People with Disabilities

Google

Belo Horizonte, State Of Minas Gerais, Brazil (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

São Paulo, Brazil (Remote)

Berlin, Berlin, Germany (Remote)

Berlin, Berlin, Germany (Remote)

São Paulo, State Of São Paulo, Brazil (Remote)

Germany (Remote)

View All Jobs

Get notified when new jobs are added by gnosis

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug