Customer Service

2 Months ago • 1-5 Years • Customer Service

Job Summary

Job Description

This job posting is for a Customer Service role at Capgemini. The responsibilities include providing strong communication and customer service, handling international contact center experience, troubleshooting technical issues, and using MS Office tools. The ideal candidate will have excellent written and oral communication skills, the ability to de-escalate customer frustration, superior problem-solving skills, and a dedication to the customer experience. The role requires managing multiple tasks, prioritizing requests, and making sound decisions, while adapting to changes. The job involves strong knowledge and business understanding of customer service, and flexibility to work in 24/7 shifts. Collaboration and self-management skills are also required.
Must have:
  • Strong communication and customer service skills.
  • 1 to 5 years of international contact center experience.
  • Good technical knowledge and troubleshooting skills.
  • Excellent written and oral communication skills.
  • Ability to de-escalate customer frustration.
  • Superior problem-solving skills.
  • Ability to build and maintain strong relationships.
  • Strong ability to manage multiple tasks and interactions.
  • Sound decision making.

Job Details

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Job Description

  • Strong Communication & Customer Service Skills
  • 1 to 5 years of international contact centre experience.
  • Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
  • Must possess excellent written and oral communication, listening, and comprehension skills.  
  • Stellar customer service skills and the ability to de-escalate customer frustration. 
  • Superior problem-solving skills and the ability to work independently and objectively.   
  • Dedication to the customer experience with the ability to build and maintain strong relationships.  
  • Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.  
  • Sound decision making. 
  • Must be able to effectively adapt to accelerating changes. 

 

Primary Skills

  • Possess strong knowledge & Business understanding of Customer Service role
  • Flexible to work in 24*7 shift including night shifts 

 

Secondary Skills

 

  • Should have Collaboration skill to work with the team
  • Self-Management

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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About The Company

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Capgemini is a global leader in partnering with companies to transform and manage their business. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

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