Customer Service Internship (Supply Chain Department)

2 Days ago • All levels • Customer Service

Job Summary

Job Description

Lesaffre is seeking a Customer Service Intern for its Malaysia office, reporting to the Customer Service Supervisor. This role involves managing the complete sales order cycle, including post-sales activities. The intern will collaborate with Operations and Sales teams to provide product information, resolve issues, and facilitate successful deliveries. Key responsibilities include supporting order processing, customer inquiries, sample requests, and handling claims and complaints. The role also involves coordinating shipping documents, monitoring orders, assisting with forecasting, managing registration processes with the Regulatory department, and providing audit support. This is an opportunity to work in a multicultural environment and gain practical experience in customer-centric operations.
Must have:
  • Final year Degree in Supply Chain, Business, Communications, Logistics, or related field.
  • Strong verbal and written communication skills in English and other local Asian languages.
  • Customer-oriented mindset with a positive, problem-solving attitude.
  • Ability to prioritize tasks in a fast-paced environment.
  • Familiar with MS Office, especially Excel.
  • Strong analytical, problem-solving, and organizational skills.
  • Team player with good interpersonal skills.
Good to have:
  • Fast learner on tools and systems.
Perks:
  • Hands-on experience in customer service and client communications.
  • Exposure to various enterprise tools and real-world service workflows.
  • Opportunity to develop communication, coordination, and problem-solving skills.
  • Insight into customer-centric operations.

Job Details

Company Description

Lesaffre’s presence in Asia Pacific has been established for decades. With Asia Pacific regional headquarter based in Singapore, we aim to serve our customers in this region with better engagement and service. Proximity to our customers is one of our core missions. This ensures Lesaffre is able to work with local bakers to create regional specialties and anticipate trends.

Job Description

 

This position is based in Malaysia office and reports to the Customer Service Supervisor.

Roles and Responsibilities

The incumbent will manage the complete sales order cycle including all post-sales activities. You will work closely with the Operations and Sales teams to serve customers by providing product and service information while resolving product and supply chain issues effectively. You will be part of a multicultural & international environment and collaborate across different functions to facilitate successful delivery.

  • Support order processing (OTC), customers’ inquiries, sample request, labelling, claims and complaints.
  • Coordination of shipping documents to ensure timely delivery of shipment to customer by communicating customer expectations with plants & warehouse personnel.
  • Monitor orders on a daily basis, own the order book, and assist forecasting for Demand Planner
  • Handle registration processes in collaboration with Regulatory department.
  • Close cooperation with Customer Service team at HQ as well as production teams in various production entities (France, China, Indonesia, etc).
  • Follow up on accounts receivable and provide audit support.
  • Perform other administrative duties that may be assigned.

Qualifications

​​​​​​​Requirements:

  • Final year Degree in Supply Chain, Business, Communications, Logistics, or a related field.
  • Strong verbal and written communication skills in English and other local Asian language.
  • Customer-oriented mindset with a positive, problem-solving attitude.
  • Ability to prioritize tasks in a fast-paced environment.
  • Fast learner on tools and systems, familiar with MS Office especially Excel.
  • Strong analytical, problem solving & organizational skills.
  • Team player with good interpersonal skills.

Additional Information

  • Hands-on experience in customer service and client communications.
  • Exposure to various enterprise tools and real-world service workflows.
  • Opportunity to develop communication, coordination, and problem-solving skills.
  • Insight into customer-centric operations.

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