Customer Service Staff

2 Months ago • 6 Years + • $96,000,000 PA - $120,000,000 PA

Customer Service

Job Description

Ninja Van is seeking a Customer Service Staff to handle inquiries and complaints via calls, emails, and social media, ensuring customer satisfaction with clear solutions. The role involves providing accurate information, adhering to guidelines, and identifying process improvements. Candidates should have a college degree, at least 6 months of customer service experience, and basic skills in handling customer interactions across various channels. The position requires meeting quality and productivity targets and adapting to new tasks.

Good To Have:

Good communication in English is an advantage.

Must Have:

Handle all inquiries and complaints via calls, emails, social media, providing appropriate solutions and alternatives to ensure customer satisfaction with clear explanations and quick resolutions.
Provide accurate, valid, and complete information using appropriate methods/tools.
Comply with procedures, guidelines, and call script regulations.
Raise potential issues and risks with management to improve processes, policies, and customer experience.
Ensure achievement of quality, customer satisfaction, productivity, and efficiency targets.
Be ready to take on new assignments and tasks from the manager based on job nature and business situation.

Perks:

2 months probation (100% salary)
Tet bonus, year-end bonus (13th month salary)
Annual salary review
Annual performance review (1-4 months salary performance bonus)
Full social insurance, health insurance, unemployment insurance (based on full salary)
12 annual leave days, 5 full-paid sick leave days
Annual Year End Party, nationwide Townhall
Annual company trip/vacation
Attractive team building activities, regular internal bonding activities
Company-provided laptop
Annual health check-up
Participate in internal training courses: online/offline
Opportunities for career advancement to higher positions: Senior, Team Leader, Manager...
Open, respectful, listening, and development-enabling senior leadership
Young and dynamic working environment
Broad scope of work, company scaled to over 6000 employees, operations across 63 provinces/cities

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performance-analysis

game-texts

Job Description

Handle all inquiries and complaints via calls, emails, social media, providing appropriate solutions and alternatives to ensure customer satisfaction with clear explanations and quick resolutions.
Provide accurate, valid, and complete information using appropriate methods/tools.
Comply with procedures, guidelines, and call script regulations.
Raise potential issues and risks with management to improve processes, policies, and customer experience.
Ensure achievement of quality, customer satisfaction, productivity, and efficiency targets.
Be ready to take on new assignments and tasks from the manager based on job nature and business situation.

Requirements

College degree or higher.
Good communication in English is an advantage.
Minimum 6 months of customer service experience.
Basic experience in Customer Service (handling Email, Calls, Social Media).
Communication skills.

Benefits

2 months probation (100% salary)
Tet bonus, year-end bonus (13th month salary)
Annual salary review
Annual performance review (1-4 months salary performance bonus)
Full social insurance, health insurance, unemployment insurance (based on full salary)
12 annual leave days, 5 full-paid sick leave days
Annual Year End Party, nationwide Townhall
Annual company trip/vacation
Attractive team building activities, regular internal bonding activities
Company-provided laptop
Annual health check-up

Training and Development:

Participate in internal training courses: online/offline
Opportunities for career advancement to higher positions: Senior, Team Leader, Manager...

Working Environment & Colleagues:

Open, respectful, listening, and development-enabling senior leadership
Young and dynamic working environment
Broad scope of work, company scaled to over 6000 employees, operations across 63 provinces/cities