Customer Solution Partner
Job Summary
Job Description
Coupa is seeking a Customer Solution Partner to collaborate with Sales to define Coupa's approach, methodology, and scope for delivery projects, emphasizing early value delivery. This role involves challenging and shaping proposal estimates and plans, and assembling Coupa's part in proposals, including scoping, estimating, and costing. Responsibilities include identifying and qualifying new service opportunities with Account Managers and Sales, developing scalable, value-driven solutions, actively engaging in sales cycles, and designing, estimating, and scoping engagements. The ideal candidate will have proven sales experience in consulting, solutions, or managed services within a Software/SaaS environment, experience managing global service engagements, and excellent relationship-building skills.
Must have:
- Collaborated across US and European teams
- Proven sales experience in SaaS
- Procurement/accounting expertise
- Managed global service engagements
- Engaged executive/C-level stakeholders
- Relationship-builder
- Structured and solution-driven
- Proficiency in Salesforce, Excel, Word, OpenAir
- Positive, growth-oriented mindset
6 skills required
Job Details
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Customer Solution Partner at Coupa:
The Customer Solution Partner (CSP) is a pivotal role where you will collaborate with Sales to articulate Coupa’s approach, methodology, and scope for delivery projects, emphasizing early value delivery. In this strategic position, you will collaborate closely with partners, challenging and shaping proposal estimates and plans. You will assemble Coupa's part in proposals, encompassing scoping, estimating, and costing.
What You'll Do:
- Identify & qualify new service opportunities in close collaboration with Account Managers and Sales.
- Develop scalable, value-driven solutions that address key client pain points.
- Engage actively in sales cycles, from pipeline building through to closing Coupa service deals.
- Design, estimate, and scope engagements either directly or via partners aligned to client needs.
- Provide continuous feedback to the Solution Delivery Team to refine and customize service offerings.
What You Will Bring to Coupa:
- Collaborated effectively across US and European teams
- Proven sales experience in consulting projects, solutions, or managed services within a Software/SaaS environment, ideally with procurement/accounting expertise.
- Experienced in managing global service engagements, with a track record of success engaging executive and C-level stakeholders.
- Relationship-builder across all levels, with credibility working closely with customers, partners, and internal teams.
- Structured and solution-driven, with strong sales outcomes and proficiency in tools like Salesforce, Excel, Word, OpenAir (or similar).
- Positive, growth-oriented mindset, resilient, collaborative, and always eager to learn and evolve in a fast-paced industry.
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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
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