Customer Solution Partner

1 Month ago • All levels

Job Summary

Job Description

The Customer Solution Partner (CSP) at Coupa plays a crucial role in collaborating with sales teams to effectively communicate Coupa's approach, methodology, and scope for delivery projects, with a strong emphasis on delivering value early. This strategic position involves close collaboration with partners to shape and challenge proposal estimates and plans. The CSP is responsible for assembling Coupa's contribution to proposals, which includes defining the scope, estimating costs, and detailing the overall plan to address client needs and pain points, driving the success of service deals.

Must have:

Bilingual in English + Portuguese and/or Spanish
Proven sales experience in consulting/solutions/managed services (SaaS)
Experience managing global service engagements
Executive and C-level stakeholder engagement
Strong relationship-building skills
Structured and solution-driven approach
Proficiency in Salesforce, Excel, Word, OpenAir (or similar)
Positive, growth-oriented mindset

Good to have:

Procurement/accounting expertise

6 skills required

6 skills required for this role

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Job Details

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Customer Solution Partner at Coupa:

The Customer Solution Partner (CSP) is a pivotal role where you will collaborate with Sales to articulate Coupa’s approach, methodology, and scope for delivery projects, emphasizing early value delivery. In this strategic position, you will collaborate closely with partners, challenging and shaping proposal estimates and plans. You will assemble Coupa's part in proposals, encompassing scoping, estimating, and costing.

What You'll Do:

Identify & qualify new service opportunities in close collaboration with Account Managers and Sales.
Develop scalable, value-driven solutions that address key client pain points.
Engage actively in sales cycles, from pipeline building through to closing Coupa service deals.
Design, estimate, and scope engagements either directly or via partners aligned to client needs.
Provide continuous feedback to the Solution Delivery Team to refine and customize service offerings.

What You Will Bring to Coupa:

Bilingual required (English + Portuguese and/or Spanish) to collaborate effectively across US and European teams.
Proven sales experience in consulting projects, solutions, or managed services within a Software/SaaS environment, ideally with procurement/accounting expertise.
Experienced in managing global service engagements, with a track record of success engaging executive and C-level stakeholders.
Relationship-builder across all levels, with credibility working closely with customers, partners, and internal teams.
Structured and solution-driven, with strong sales outcomes and proficiency in tools like Salesforce, Excel, Word, OpenAir (or similar).
Positive, growth-oriented mindset resilient, collaborative, and always eager to learn and evolve in a fast-paced industry.

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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

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