Customer Success Account Manager

About Argus Tracking:

The Argus Tracking solution is designed, developed and supported for New Zealand conditions. Our mission is to make every fleet manager's life easier by providing the tools and knowledge needed to monitor and maintain safe and efficient assets.

As a Banyan Software portfolio company, we combine the agility of a local team with the global support of a world-class software group.

We’re on an exciting journey of growth and we’re looking for a passionate Customer Success Account Manager to grow with us.

Position Overview:

We’re on the lookout for an experienced and enthusiastic Customer Success Account Manager to join our fast-growing team at Argus. This is a customer-facing role ideal for someone who thrives on building relationships, solving problems, and delivering world-class onboarding and support experiences.

In this role, you’ll take ownership of the customer journey after the sale is closed, ensuring a smooth transition, high-quality onboarding, and continued engagement. You’ll be responsible for listening to customer needs, identifying roadblocks, coaching them through product adoption, and championing their long-term success.

Key Responsibilities

• Customer Onboarding & Training
• Lead onboarding sessions using a "train-the-trainer" approach via phone, online, and on-site
• Conduct tailored product demonstrations to help customers get the most value from Argus
• Customer Relationship Management
• Build strong, lasting relationships with new customers and internal stakeholders
• Act as a trusted advisor to help clients optimize use of our solutions
• Retention & Growth
• Proactively monitor customer satisfaction and resolve concerns before they escalate
• Identify upsell opportunities and work cross-functionally to support account growth
• CRM & Data Management
• Maintain detailed records of all client communications in our CRM
• Schedule training sessions, follow-ups, and check-ins using internal tools and calendars
• National Travel
• Occasionally travel across New Zealand to deliver in-person training and relationship support

Skills & Experience Required

• 3+ years in a customer-focused role – preferably in account management, customer success, or inside sales
• Experience with relationship-based selling or customer training is highly desirable
• Strong verbal and written communication skills – you’re clear, articulate, and engaging
• Excellent phone manner with the confidence to speak to a wide range of customer personas
• Proficient in CRM software and data entry; strong calendar and time management
• Tech-savvy and comfortable explaining software/hardware solutions to non-technical users
• A natural coach and problem solver – you enjoy teaching others and finding solutions
• Adaptable, intuitive, and personable – you know how to read the room and tailor your approach

Nice-to-Have

• Experience in SaaS, telematics, or fleet management technology
• Familiarity with account growth strategies and renewals
• Exposure to both online and in-person customer support and training

Why Join Argus?

At Argus, we’re passionate about transforming how businesses manage their vehicle fleets. We’re proud of our clever and innovative platform – built with unmatched quality and attention to detail.

What we offer:

• A hybrid work model with set WFH and office days
• Friendly, collaborative, and hardworking team culture
• Laptop and mobile phone provided
• Access to company pool vehicles for travel
• Opportunities to grow into broader customer success or SaaS sales roles

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Beware of Recruitment Scams

We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.

Protect yourself by following these steps:

• Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
• Remember, employers will never request payment or banking information during the hiring process.
• If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com

and/or report it to the platform where you received it.

Your safety and security are important to us. Thank you for staying vigilant.