Customer Success Analyst

1 Month ago • 3 Years + • Customer Service

Job Summary

Job Description

This role involves joining a newly established advisory team in Bangalore, India, focusing on supporting Customer Success and Account Managers by scaling operational and high-value engagements for Boomi's global customer base. Responsibilities include data preparation and analysis, creating insights-driven customer deliverables, preparing presentations for reviews, conducting value assessments to showcase business outcomes, and providing commentary on trends. The role requires strong data acumen, collaboration with cross-functional teams, and a focus on continuous optimization of Boomi implementations. The role demands the ability to contribute to scaling Boomi’s Customer Success operations globally, driving measurable value for customers, and enabling their long-term success with the Boomi platform.
Must have:
  • 3+ years in Customer Success, Advisory, Data Analysis, or related roles
  • Proficiency in data analysis and presentation creation for executive discussions
  • Analytical mindset with attention to detail and ability to contextualize data
  • Excellent collaboration, communication, and organizational skills
  • Familiarity with SaaS platforms and value realization methodologies
Good to have:
  • Knowledge of cost optimization and ROI analysis in technology solutions
  • Certifications in Data Analysis or Data Science vocational courses

Job Details

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com  or visit our Boomi Careers page to learn more.

 

About the Role

We are looking for dynamic, detail-oriented and data driven professionals to join our newly established advisory team in Bangalore, India. Partnering with Customer Success and Account Managers, this team will play a pivotal role in strategic business development by scaling operational and high value engagements for our global customer base. The Advisors in this role will focus on supporting Operational Reviews, Quarterly Business Reviews (QBRs), and Value Assessments (VAs) by demonstrating qualitative and quantitative benefits of the Boomi platform to various stakeholders within a customer’s IT organization. They will possess strong data acumen to product data, platform usage, adoption trends, and value metrics to create insights-driven customer deliverables that focus on enabling informed decision-making and continuous optimization of their Boomi implementation.

Location - Bangalore

Key Responsibilities 

  • Data Preparation and Analysis:

    • Extract and analyze platform usage, adoption trends, and value metrics to create insights-driven customer deliverables.

    • Prepare data-backed presentations by collaborating with Customer Success and Account Managers highlighting usage trends, platform benefits, cost savings and maturity assessments.

  • Operational Support for Reviews:

    • Prepare slides and data points for Monthly Adoption Reviews and QBRs.

    • Collaborate with account teams to tailor content based on customer-specific needs.

  • Value Assessments:

    • Conduct structured value assessments to showcase the business outcomes achieved through Boomi.

    • Develop and curate findings tied to documented outcomes using reference metrics like cost avoidance and ROI.

  • Insights and Contextual Updates:

    • Provide commentary on trends, usage updates, and contextualized feature recommendations based on customer activity and platform changes as well as industry trends and point of views.

  • Scalable Processes:

    • Work on a mix of automated and augmented processes to ensure consistent high-value engagement across accounts.

    • Leverage tools and processes to streamline data-driven insights and support scaled success initiatives.

    • Standardize best practices for adoption and value realization discussions.

Requirements

Experience

  • 3+ years of background in Customer Success, Advisory, Data or Business Analysis, or related roles.

  • Proficiency in data analysis and creating presentations for executive-level discussions.

  • Analytical mindset with attention to detail and the ability to contextualize data into actionable insights.

  • Excellent collaboration, communication and organizational skills to work with cross-functional teams.

  • Familiarity with SaaS platforms and value realization methodologies including tools like PowerBI/Tableau, Gainsight, Salesforce and business intelligence platforms

  • Knowledge of cost optimization and ROI analysis in technology solutions.

Qualifications

  • Education: Bachelor’s degree or diploma in fields such as Business Administration, Computer Science, Information Systems, or related disciplines.

Certifications

  • Have or achieve full Boomi Developer, Architect, and Administrator certifications within the first two months of employment.

  • Certifications in Data Analysis or Data Science vocational courses

 

Why Join Us?

This is an exciting opportunity to shape a new team and directly contribute to scaling Boomi’s Customer Success operations globally. You will play a critical role in driving measurable value for customers and enabling their long-term success with the Boomi platform.

#LI-NR1

 

 

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.  

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries. 

Similar Jobs

Cognite - Senior Back-end Engineer

Cognite

Bengaluru, Karnataka, India (Hybrid)
9 Months ago
JDA - Sr. Staff Data Engineer - Snowflake Expert

JDA

Dallas, Texas, United States (Hybrid)
4 Weeks ago
Antartic Globle - GTM Sales Engineer

Antartic Globle

Mumbai, Maharashtra, India (Hybrid)
6 Months ago
Capgemini - Salesforce Commerce Cloud

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Veeam Software - Veeam Sales Internship Program

Veeam Software

Bucharest, Bucharest, Romania (Hybrid)
2 Months ago
Netomi - Customer Success Manager

Netomi

Gurugram, India (Remote)
1 Month ago
Tesla - Customer Experience Specialist, Home Delivery

Tesla

Southampton, England, United Kingdom (On-Site)
5 Months ago
quience - Customer Service Representative, Retention Specialist

quience

United States (Remote)
2 Months ago
Trek - Customer Care (E-Commerce Guide)

Trek

Haryana, India (On-Site)
4 Months ago
Square - Customer Service Representative

Square

Jacksonville, Florida, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

WebFX - Customer Support Specialist (SaaS Experience)

WebFX

(Remote)
3 Months ago
sitetracker - Enterprise Account Executive (Nordics)

sitetracker

London, England, United Kingdom (Remote)
8 Months ago
Philo - Lead Data Scientist

Philo

San Francisco, California, United States (Remote)
1 Month ago
GoMotive - Account Executive, Enterprise - Northeast

GoMotive

United States (Remote)
3 Months ago
Globalization Partners - Zendesk Developer

Globalization Partners

Mexico (Remote)
1 Month ago
Vimeo - Support Specialist II, Customer Support

Vimeo

Bengaluru, Karnataka, India (Remote)
1 Month ago
Logrhytm - Finance Operations Analyst

Logrhytm

United States (On-Site)
3 Days ago
Stone Search - HRIS Manager - Oracle HCM Cloud

Stone Search

Irvine, California, United States (On-Site)
1 Year ago
appier - Senior Software Engineer, Machine Learning

appier

Taipei City, Taiwan (On-Site)
4 Weeks ago
Safe security - Enterprise Account Executive (Central)

Safe security

(Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Nagarro - Engineer

Nagarro

India (Remote)
8 Months ago
Global Business Travel - Technical Lead Architect (.NET and BI)

Global Business Travel

India (On-Site)
1 Month ago
AiDash - Software Development Engineer - III DevOps

AiDash

Bengaluru, Karnataka, India (Hybrid)
4 Months ago
Blinkhealth - Senior Software Engineer

Blinkhealth

India (On-Site)
2 Months ago
xogar games - Senior VFX Artist - Contractual Role

xogar games

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Capgemini - Java Architect

Capgemini

Hyderabad, Telangana, India (On-Site)
4 Weeks ago
LegalZoom - Procurement Specialist

LegalZoom

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Qualcomm - Sr Program Manager- APSS Linux Android, CPU SS & Multimedia Technologies

Qualcomm

Hyderabad, Telangana, India (On-Site)
2 Months ago
Paytm - Senior React JS Developer

Paytm

Bengaluru, Karnataka, India (On-Site)
2 Months ago
London stock Exchange - Lead Support Engineer

London stock Exchange

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Blinkhealth - Customer Service Supervisor

Blinkhealth

Pittsburgh, Pennsylvania, United States (On-Site)
1 Week ago
CyberArk - Enterprise Customer Success Manager

CyberArk

United States (On-Site)
1 Month ago
Open Systems Technologies - Customer Service Representative

Open Systems Technologies

Tampa, Florida, United States (On-Site)
2 Weeks ago
Suki - Senior Manager of Technical Field Support

Suki

Redwood City, California, United States (Remote)
1 Month ago
NielsenIQ - SA&I Customer Success Team Manager

NielsenIQ

Almaty, Almaty Region, Kazakhstan (On-Site)
3 Weeks ago
Goodbye Kansas Studios - Technology Support Technician (Mumbai)

Goodbye Kansas Studios

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Publicis Groupe - Customer Service Representative

Publicis Groupe

Greensboro, North Carolina, United States (On-Site)
2 Weeks ago
WebFX - Customer Support Specialist (SaaS Experience)

WebFX

(Remote)
4 Months ago
smarsh - Enterprise Customer Success Manager

smarsh

London, England, United Kingdom (Hybrid)
3 Months ago
Nordson Corporation - Customer Service Technician

Nordson Corporation

France (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Kyiv, Kyiv City, Ukraine (On-Site)

Malmö, Skåne County, Sweden (Hybrid)

Cary, North Carolina, United States (Hybrid)

Cary, North Carolina, United States (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Toronto, Ontario, Canada (Hybrid)

Paris, Île-de-France, France (Hybrid)

View All Jobs

Get notified when new jobs are added by Ubisoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug