Customer Success Engineer - API and Enterprise

1 Month ago • 5 Years + • Software Development & Engineering • $130,000 PA - $180,000 PA

Job Summary

Job Description

Perplexity is a rapidly growing AI-powered answer engine seeking a Customer Success Engineer to collaborate with strategic enterprise accounts. This role involves solving complex technical problems for customers and providing expert guidance to internal teams. Key responsibilities include serving as a dedicated technical resource for API and product customers, troubleshooting issues, translating customer learnings into scalable solutions with engineering and go-to-market teams, and building strong relationships with customer leaders. The ideal candidate will have 5+ years of experience in technical support or software engineering with a focus on application development and a Bachelor's degree in Computer Science.
Must have:
  • 5+ years in technical support/software engineering
  • Focus on application development
  • Bachelor's degree in Computer Science
  • Identify technical pain points
Good to have:
  • Build customer relationships
  • Drive performance improvements
  • Humble attitude
  • Eagerness to help
  • Ability to operate with high efficiency
  • Switch between contexts
  • Work on multiple projects
  • Prioritize effectively
  • Build prototypes with AI APIs
  • Understand AI/search technology
Perks:
  • Comprehensive health, dental, and vision insurance
  • 401(k) plan

Job Details

Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world’s leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world’s most visionary and successful leaders, including Elad Gil, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, NVIDIA, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month–a number that’s growing rapidly for one simple reason: everyone can be curious. 

We are seeking a talented Customer Success Engineer to join our team and collaborate directly with our strategic enterprise accounts. In this role, you will be at the forefront of solving challenging technical problems faced by our customers. As a key member of our technical troubleshooting team, you will provide expert guidance to both our customers and internal teams on complex issues within our environment. Your contributions will be vital in building knowledge within the team and driving strategic initiatives for organizational and process improvements.

Responsibilities

  • Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms.
  • Become one of the foremost technical and troubleshooting experts for our API and product offerings at Perplexity AI.
  • Partner with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed.
  • Translate learnings from customer issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
  • Build strong relationships with customer leaders and operators to ensure the success of their applications.

Qualifications

  • 5+ years of experience in technical support engineering or software engineering roles, with a focus on application development.
  • Bachelor’s degree in Computer Science or a related field.
  • Proven ability to identify technical pain points in both our solutions and our customers’ implementations.

Bonus

  • Strong track record of building relationships with customers and cross-functional teams to drive performance improvements.
  • Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success.
  • Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively.
  • Experience building prototypes or applications using AI-powered APIs, with a deep understanding of the AI and search technology landscape.
  • Preference for short, deep-dive projects that involve chasing down problems and understanding diverse use cases.

Our cash compensation range for this role is $130,000 - $180,000.

Final offer amounts are determined by multiple factors, including, experience and expertise, and may vary from the amounts listed above.
 
Equity: In addition to the base salary, equity may be part of the total compensation package.
Benefits: Comprehensive health, dental, and vision insurance for you and your dependents. Includes a 401(k) plan.
 

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