Customer Success Engineer

2 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

The Customer Success Engineer (CSE) role provides subject matter expertise on GitLab technical and product solutions and best practices. CSEs collaborate with Customer Success Managers (CSMs) to offer technical guidance, delve into use case implementation, and highlight the value of GitLab product capabilities. Responsibilities include engaging with customers through calls and emails, providing technical and architectural guidance, driving measurable value leading to product adoption, and aligning with Account Executives. The role also involves developing workshops, maintaining competency in specific technologies, and contributing to enablement programs.
Must have:
  • Experience with a GitLab use case to provide guidance
  • Proficiency using DevSecOps tools or highly technical tools
  • Specialize in GitLab use cases for guidance to customers
  • Technical experience in development or systems engineering
  • Ability to communicate about technical and organizational problems
  • Ability to become a trusted technical advisor
  • Exceptional verbal, presentation, and written skills
  • Excellent time management and ability to work with teams

Job Details

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

The Customer Success Engineer (CSE) role provides subject matter expertise on GitLab technical and product solutions and best practices. CSEs work alongside CSMs to provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities.

Customer Success Engineer Responsibilities

  • Engage with customers, through Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
  • Provide technical, architectural and best practice guidance
  • Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
  • Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives
  • Focus on solution-based programs that are customized to fit an individual customer’s needs
  • Develop and collaborate on customer workshops, demos, and other enablement
  • Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners
  • Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others
  • Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey

Customer Success Engineer Requirements

  • Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
  • Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
  • Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
  • Technical experience in development or systems engineering
  • Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
  • Have demonstrated the ability to become a trusted technical advisor to customer and business leaders
  • Exceptional verbal, presentation, and written communication skills
  • Excellent time management and ability to work with several different teams at any given time

 


Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Similar Jobs

Granicus - Backend Web Developer

Granicus

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
2K - Technical Director of Gameplay

2K

Vancouver, British Columbia, Canada (On-Site)
1 Year ago
Veeam Software - Virtualization Backup Engineer (German Speaker)

Veeam Software

Poland (Remote)
2 Months ago
infernozilla - Team Lead/Marketing Manager

infernozilla

(Remote)
4 Months ago
GameJobs - ASO Manager

GameJobs

London, England, United Kingdom (Hybrid)
1 Year ago
Nice - Support Engineer

Nice

Pune, Maharashtra, India (Hybrid)
2 Weeks ago
Marvell - Senior Staff Signal Integrity Engineer - Advanced Packaging

Marvell

Boise, Idaho, United States (On-Site)
1 Month ago
Toast - Engineering Manager II - Ecommerce

Toast

United States (Remote)
4 Months ago
GameChanger - Senior Engineering Manager, Core Services

GameChanger

United States (Remote)
3 Months ago
NVIDIA - Power Integrity Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

IGT - Sr. Manager, Market Research

IGT

Providence, Rhode Island, United States (On-Site)
2 Months ago
GoMotive - Data Annotator

GoMotive

Pakistan (Remote)
1 Week ago
Apple - AMR Geo Marketer, Apple Ads

Apple

Austin, Texas, United States (On-Site)
1 Month ago
ElevenLabs - Sales Development Representative

ElevenLabs

India (Remote)
2 Weeks ago
Oliver Agency - GenAI Motion Graphic Designer

Oliver Agency

Ho Chi Minh City, Vietnam (Hybrid)
2 Months ago
PwC - IN-Senior Associate_SmartCitiesGIS _Cities_Advisory _Ahmedabad/Mumbai/Delhi

PwC

Ahmedabad, Gujarat, India (On-Site)
7 Months ago
Funko - Sr National Accounts Manager

Funko

Minneapolis, Minnesota, United States (Hybrid)
1 Month ago
Veeam Software - Virtualization Backup Engineer (German Speaker)

Veeam Software

Bucharest, Bucharest, Romania (On-Site)
2 Months ago
smartbear - Enterprise Account Executive

smartbear

Somerville, Massachusetts, United States (Hybrid)
2 Months ago
Rippling - Startup Partnerships Manager

Rippling

San Francisco, California, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in India

Dream Sports - Manager - Contract Management Procurement

Dream Sports

Mumbai, Maharashtra, India (On-Site)
7 Months ago
Shape Construction - MLOps Engineer - 4 Day Week + Remote

Shape Construction

India (Remote)
10 Months ago
WebMD - Software Engineer

WebMD

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Paytm - Software Engineer (C++, Embedded C)

Paytm

Noida, Uttar Pradesh, India (On-Site)
1 Month ago
Accenture - Delivery Operations Associate Manager

Accenture

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Mindtickle - Senior Associate/Lead, Revenue Enablement

Mindtickle

Pune, Maharashtra, India (Hybrid)
1 Month ago
Survay Monkey - Staff Site Reliability Engineer - Cloud Solutions Team

Survay Monkey

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
ShyftLabs - VDI Engineer

ShyftLabs

Noida, Uttar Pradesh, India (Hybrid)
2 Weeks ago
caliogo - JIRA Administrator

caliogo

Hyderabad, Telangana, India (On-Site)
4 Months ago
Axi - QA Engineer (Web Application Testing)

Axi

Bengaluru, Karnataka, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

PwC - SAP Security & Controls | Manager/Senior Manager | Technology Consulting | Advisory

PwC

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Roblox - Senior Software Engineer - Creator Toolchain

Roblox

San Mateo, California, United States (On-Site)
4 Weeks ago
Zeeco, Inc. - Service Engineer - Power Division

Zeeco, Inc.

Tulsa, Oklahoma, United States (On-Site)
7 Months ago
Salesforce - Performance Engineering, LMTS

Salesforce

Burlington, Massachusetts, United States (Hybrid)
1 Month ago
aspyr - Associate 2 Software Engineer

aspyr

Austin, Texas, United States (On-Site)
2 Months ago
Apple - Wireless RF PHY FW Engineer

Apple

Sunnyvale, California, United States (On-Site)
1 Month ago
WebFX - Software Engineer

WebFX

Ann Arbor, Michigan, United States (On-Site)
7 Months ago
Qualcomm - Capacity Planning Engineer

Qualcomm

Singapore (On-Site)
2 Months ago
Apple - Software Development Engineer-Apple Maps

Apple

Cupertino, California, United States (On-Site)
1 Week ago
Assystems - Senior Hydraulic Engineer

Assystems

Gurugram, Haryana, India (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded