Customer Success Engineer, Prisma SASE

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Description

Your Career

As a Customer Success Engineer (CSE), you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. You will work closely with CISOs, CTOs, security, cloud, network, and other technical teams from the world’s largest and most well-known organizations, particularly focusing on ensuring successful deployment, adoption, and optimization of our solutions.

This position works within our Secure Access Service Edge (SASE) Customer Success organization, helping customers in their cloud transformation journey. Some solutions you will work with include Prisma Access, SD-WAN, CASB, and others under the SASE portfolio.

Your Impact

Product Expertise:

• Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges.
• Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations.
• Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of solutions.

Product Adoption:

• Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs.
• Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement.
• Ensure customers achieve operational excellence by fully adopting and optimizing new features.

Customer Impact:

• Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives.
• Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies.
• Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution.

Qualifications

Your Experience

• 5+ years of industry hands-on experience with deep expertise in network security, cloud infrastructure, and related technologies.
• Advanced knowledge of SASE, SD-WAN, NGFW, and sophisticated routing protocols such as BGP.
• Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs.
• Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases.
• Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts.
• High-level consultative skills, capable of influencing decisions and driving customer success strategies.
• Advanced understanding of TCP/IP, SSL, IPSec, PKI, and advanced troubleshooting tools like tcpdump & Wireshark.
• Work experience should include 4+ years of hands-on designing, deploying, and managing large enterprise networks in real time.
• Detail understanding of NoC (Network Operations Center) and SoC (Security Operations Center) day-to-day operational requirements in building and maintaining a secure network
• Detailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNs
• Solid understanding of routing protocols, with hands-on experience in designing, configuring, and troubleshooting BGP-based production networks
• Background in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNs.
• Proven understanding of Security Life Cycle / Attack Life cycle and other security concepts and use of security products to protect the enterprise network from attackers and data breaches
• Proven experience with SD-WAN, CASB, or Cloud/SaaS products and PCNSE, CCNP, CCSP, and CISSP certifications is a plus
• Strong knowledge of public cloud networking, virtualization technologies, and API/automation tools for complex deployments

Additional Information

Your Team

Customer Success Engineers are product experts, technical advisors, and customer advocates. At Palo Alto Networks, we take a proactive approach to ensure customers achieve their required outcomes with a product or a service through tailored end-to-end technical execution & guidance. Our team is responsible for managing our customers’ technical journey deploying, adopting and maturing Secure Access Service Edge(SASE) products.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $110,000 - $140,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.