Customer Success Manager

2 Months ago • 3 Years + • Customer Service

Job Summary

Job Description

The Customer Success Manager will build lasting partnerships with clients, ensuring they realize maximum value from DevRev. They will be a key advisor, managing accounts to maximize customer value and drive business growth. Responsibilities include leading onboarding, developing adoption strategies, providing technical expertise, and enabling integration with existing tools. The role involves data analysis, identifying risks, and working with AI technologies. The ideal candidate will possess strong communication skills and experience in customer success or related fields. They will be expected to provide a consultative approach to helping customers map critical workflows and providing feedback to key stakeholders. The candidate should be comfortable in a fast-paced environment.
Must have:
  • 3+ years of experience in Customer Success.
  • Knowledge of software development and technical support.
  • Technical knowledge of web solutions including APIs and Webhooks.
  • Outstanding written and verbal communication in English.
  • Result-oriented work style and learning mindset.
Good to have:
  • Knowledge of Data analytics (SQL) or similar technical skills.

Job Details

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

DevRev is conversational AI at work, right now. Patented technology unifies siloed data from legacy tools like Salesforce, Jira, and more into a knowledge graph, powering conversational AI interfaces that deliver precise answers, advanced analytics, and workflow automations. Think ChatGPT, but for work, enabled across existing data sources and software. DevRev also provides AI-native apps for customer support, product management, and engineering that can coexist with or replace legacy solutions.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description

We are looking for a Customer Success Manager to build lasting partnerships with our clients and ensure they realize maximum value from DevRev. You will be a key advisor throughout the customer lifecycle, from onboarding through adoption and optimization, helping organizations transform with the power of conversational AI.

Objectives of this role will include:

  • Proactively manage accounts to maximize customer value and drive tangible business growth and ROI for the customer and DevRev.
  • Lead customers through onboarding; owning the implementation plan, developing product adoption strategies,and providing technical subject matter expertise and guidance.
  • Develop new ways of helping customers increase the usage of our products.
  • Enable integration of DevRev with customers’ existing tool stack by utilizing available DevRev snap-ins and identifying specific needs for customizations.
  • Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage.
  • Provide a consultative approach to helping customers map critical workflows (e.g., mapping before and after process flows).
  • Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Design, Customer Enablement, Revenue, Marketing, etc.
  • Conduct data analysis about customers’ usage to share insights, drive decision-making, and prioritize.
  • Identify and lead interventions to address risk across customers.
  • Learn new tools and work closely with industry-leading AI and generative technologies.

Ideal Candidate Qualifications:

  • 3+ years of prior experience in Consulting, Solution Architecture, Customer Success or equivalent history of increasing satisfaction, adoption, and retention.
  • Knowledge of software development, technical support, and customer sales and success lifecycle. Technical knowledge of web solutions including APIs and Webhooks. Knowledge of Data analytics (SQL) or similar technical skills are also valued.
  • Outstanding communication (written and verbal), with fluency in English.
  • Comfort operating in a fast-paced, high-demand, global environment.
  • Result oriented work-style, ability to get things done, and a learning mindset.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev! 

Similar Jobs

Glean - Software Engineer, Product Backend

Glean

Palo Alto, California, United States (On-Site)
4 Weeks ago
Interface AI - Vice President of Finance

Interface AI

San Jose, California, United States (Remote)
2 Months ago
Accenture - Security Architect

Accenture

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Zuora - Sales Development Representative (German Speaking)

Zuora

London, England, United Kingdom (On-Site)
2 Weeks ago
AiDash - Software Development Engineer in Test II Platform

AiDash

Gurugram, India (Hybrid)
2 Months ago
Aristocrat - VP, Global Customer Success - iGaming

Aristocrat

Las Vegas, Nevada, United States (Remote)
2 Months ago
USE Insider - Technical Support Specialist - Malaysia

USE Insider

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Weeks ago
Accenture - Customer Service Analyst

Accenture

Gurugram, India (On-Site)
1 Month ago
Square - Customer Service Representative

Square

Tucson, Arizona, United States (On-Site)
1 Month ago
Magic School - Senior Manager of Customer Success, Western US

Magic School

United States (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Thatgamecompany - Trust & Safety Lead, Player Support

Thatgamecompany

Los Angeles, California, United States (Remote)
1 Month ago
Workato - Senior AI Solutions Engineer

Workato

Hyderabad, Telangana, India (On-Site)
2 Months ago
PostHog - Product Engineer

PostHog

San Francisco, California, United States (Remote)
3 Weeks ago
high radius - Project Manager

high radius

Hyderabad, Telangana, India (On-Site)
1 Month ago
Luxoft - Senior ETL Developer

Luxoft

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
8 Months ago
The Globel Talent Co - Customer Support Representative

The Globel Talent Co

Manila, Metro Manila, Philippines (Remote)
4 Months ago
Tide - Senior Product Marketing Manager (Commercial Manager)

Tide

United Kingdom (Remote)
1 Month ago
Autodesk - Director, Customer Success

Autodesk

United States (Remote)
2 Weeks ago
Prophecy - AI Growth Marketer

Prophecy

San Francisco, California, United States (Remote)
1 Month ago
Temporal Technologies - Senior Software Engineer - SDK Language Runtime

Temporal Technologies

United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Austin, Texas, United States

Wolters Kluwer - Digital Strategy Director

Wolters Kluwer

Kennesaw, Georgia, United States (Hybrid)
3 Weeks ago
bytedance - Student Researcher Intern (Edge Research Project for General Intelligence)

bytedance

San Jose, California, United States (On-Site)
3 Months ago
Apple - O2C Global Process Analyst

Apple

Austin, Texas, United States (On-Site)
2 Months ago
Philips - R&D Transducers Leader

Philips

Reedsville, Pennsylvania, United States (On-Site)
1 Month ago
Publicis Groupe - Supervisor, Programmatic

Publicis Groupe

New York, United States (Hybrid)
2 Weeks ago
Brillio - IAM Specialist

Brillio

New York, United States (On-Site)
1 Month ago
PermitFlow - Mid-Market Account Executive (Remote)

PermitFlow

New York, United States (Remote)
2 Weeks ago
Alpha Sense - Manager, Sales Development - Corporate

Alpha Sense

New York, United States (Hybrid)
1 Month ago
Open Systems Technologies - Part Time Sales Associate

Open Systems Technologies

Wilmington, Delaware, United States (On-Site)
2 Weeks ago
Sony Pictures Entertainment - Systems & Data Analytics Intern, US TV Production – Fall 2025

Sony Pictures Entertainment

Culver City, California, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Neolytix - Medical Billing Manager | Customer Success

Neolytix

Chicago, Illinois, United States (On-Site)
3 Weeks ago
Trellix - Customer Success Manager

Trellix

Aylesbury, England, United Kingdom (On-Site)
2 Months ago
Toast - Manager, Customer Care

Toast

Chennai, Tamil Nadu, India (Hybrid)
1 Month ago
gitlab - Customer Success Architect

gitlab

United Arab Emirates (Remote)
1 Month ago
USE Insider - Customer Education Specialist

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
9 Months ago
Anthology  Inc  - Technical Lead - Professional Services Support

Anthology Inc

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
LeoVegas - Customer Service Representative - Dutch Market

LeoVegas

Doetinchem, Gelderland, Netherlands (On-Site)
6 Months ago
GoMotive - Customer Success Manager, Enterprise

GoMotive

Guadalajara, Jalisco, Mexico (Remote)
2 Months ago
nubank - Fraud Support Specialist

nubank

Bogotá, Bogota, Colombia (On-Site)
2 Months ago
Actian - Customer Success Manager

Actian

United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Palo Alto, California, United States (On-Site)

Palo Alto, California, United States (On-Site)

Buenos Aires, Buenos Aires, Argentina (On-Site)

Bengaluru, Karnataka, India (On-Site)

Olivos, Buenos Aires Province, Argentina (On-Site)

Bengaluru, Karnataka, India (On-Site)

United States (Remote)

Ljubljana, Ljubljana, Slovenia (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Buenos Aires, Buenos Aires, Argentina (On-Site)

View All Jobs

Get notified when new jobs are added by DevRev

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug