Customer Success Manager (Elite US)

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

We’re looking for a Customer Success Manager to focus on customer renewals at the NCAA DI level, specifically on men’s and women’s soccer programs.

At Hudl, we pair Customer Success Managers (who focus on engagement, implementation, and renewal revenue) with Account Executives (who focus on growing acquisition revenue). This helps us ensure we're expanding across all product verticals and locations, and we’re supporting customers' journeys with Hudl. The number one priority? Renewals for next season.

In this role, you’ll:

• Develop strong customer relationships. You’ll maximize satisfaction for a group of accounts, including schools and conferences across the United States. You’ll work directly with coaches, athletic directors and commissioners within your territory, becoming a trusted partner for your customers.
• Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
• Work toward goals. Throughout the year, CSMs work towards achieving quarterly and annual renewal and engagement targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

This role requires three days in our Lincoln, Nebraska headquarters per week, so we're only considering candidates who live within commuting distance at this time.

Must-Haves

• Client-facing experience. You've previously spent time in a client-facing role, preferably at a technology company. You have experience working with coaches and administrators in the collegiate and/or professional sports industry and have a strong understanding of how teams leverage technology.
• Proactive and organized. You have a history of successfully managing a large portfolio of clients and take a proactive approach to customer management.
• Exceptional communicator. You can easily communicate with both internal and external stakeholders, and you're skilled at handling tough conversations with grace and confidence.
• Solution-oriented. You possess the ability to diagnose problems and find creative and effective solutions for your customers.
• A growth mindset. You’re continuously learning—you appreciate challenging situations because you know they’ll help you grow.

Nice-to-Haves

• Experience with Hudl. You’ve been hands-on with the Pro Suite, including Wyscout, Hudl and Hudl Sportscode.
• Cross-functional collaborator. You know how to efficiently work with internal stakeholders in customer support, product and operations to turn customer feedback into impactful improvements that benefit the wider organization.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band.

Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices.

Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.

Base Salary Range

$42,000 - $56,000 USD

On-Target Earnings

$60,000 - $80,000 USD

Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.