Who we are
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Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population.
Everything is changing in how software gets built, and Sourcegraph builds tools that make it easier at scale. Code Search helps devs explore and understand massive codebases. Amp, our agentic coding tool, dramatically accelerates the time it takes to write new code and tackle complex problems like migrating and transforming code.
We’re trusted by engineering teams at leading companies like Stripe, Uber, and Palo Alto Networks, and with $225M in funding from investors like a16z, Sequoia, and Redpoint, we are building the tools that will define the next era of enterprise software development. We’re a globally distributed team with a culture of high agency, direct communication, and deep love for developers.
If you want to work at the bleeding edge of software and do the most meaningful work of your career, join us.
Location
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🌎 While we are an all-remote company and hire almost anywhere in the world, we have a requirement for this person to reside on the East coast.
We do not subscribe to “I do my best work when I work 40 hours a week.” People we hire at Sourcegraph believe that building outstanding things means working very hard — smarter and more hours than the competition.
Why this job is exciting
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You will have responsibility and growth potential in helping us shape and build our young team. As an Enterprise Customer Success Manager (CSM), you will manage the relationships with roughly 20 Enterprise customers. You’ll ensure your customer's developers love our product, remain happy customers and grow month over month. You'll also help our customers solve technical problems while driving key metrics like adoption, usage/consumption, NPS, NDR (Net Dollar Retention) and renewal rate.
📅 Within one month, you will…
📅 Within three months, you will…
📅 Within six months, you will…
About you
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You are an enthusiastic, self-driven, and results-oriented post-sales specialist who shares our values and is passionate about nurturing healthy customers.
Your skill set:
Level
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📊 This job is an IC3. You can read more about our job leveling philosophy in our Handbook.
Compensation
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💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an open and transparent company that values competitive compensation, our compensation ranges are visible to every single Sourcegraph teammate.
To determine your salary, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area. The starting salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone. Please note that these salary ranges may be adjusted in the future.
💰The target compensation for IC Level 3 is $154,720.00 base + $38,680.00 commission for a total OTE of $193,400.00
Please speak with a recruiter for additional information regarding zone locations.
📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.
Interview process
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Below is the interview process you can expect for this role (you can read more about the types of interviews in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all!
We expect the interview process to take 5 hours in total.
👋 Introduction Stage - we have initial conversations to get to know you better…
🧑💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…
🎉 Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically…
Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.
Learn more about us
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You can learn more about what it is like to work at Sourcegraph by reading our handbook.
We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our culture, competitive compensation and benefits here.
Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds.
Sourcegraph participates in E-Verify for U.S. Employees.
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