We’re looking for a nimble and entrepreneurial Customer Success Manager to support our growing base of SMB customers. In this role, you’ll manage a large, diverse portfolio of employer clients – delivering scalable, programmatic support across onboarding, renewals, and open enrollment.
This is a great opportunity for someone who is energized by process development, customer education, and balancing high-volume account management with focused attention on top areas of impact. You’ll work cross-functionally with our Sales, Operations, and Product teams to ensure customers are set up for success and are maximizing their value from the Thatch platform. If you’re organized, resourceful, and excited to help small and midsize employers navigate Thatch and ICHRA with confidence, this role is for you.
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect: