Customer Success Operations Manager

3 Months ago • 4-7 Years • Customer Service • $116,030 PA - $166,970 PA

Job Summary

Job Description

Lambda is seeking a Customer Success Operations Manager to enhance its Customer Success organization by optimizing systems, workflows, and insights. This role involves executing operational strategies, managing support tools, and streamlining processes to empower Customer Success Managers (CSMs). The ideal candidate is a builder, analyst, and collaborator who excels at improving efficiency and simplifying complex operations. Responsibilities include optimizing the Customer Success tech stack (Salesforce, Notion, Zapier), developing automated workflows for onboarding and health scoring, building scalable dashboards, documenting and refining CSM workflows like renewals and escalations, and partnering with cross-functional teams such as Sales and Product.
Must have:
  • 4-7 years in Ops/CS at SaaS/Cloud/AI company
  • Hands-on experience with CS tools (Salesforce, Notion, Zapier)
  • Proven track record of building automations and workflows
  • Highly organized, systems-oriented thinker
  • Experience with data analysis (SQL, Python, R)
  • Great communicator and collaborator
  • Bias for action and 'gets things done' mentality
Good to have:
  • Experience with technical CS teams or infrastructure customers
  • Familiarity with API integrations or scripting
  • Customer-facing experience
Perks:
  • Generous cash & equity compensation
  • Health, dental, and vision coverage
  • Wellness and Commuter stipends
  • 401k Plan with 2% company match
  • Flexible Paid Time Off Plan

Job Details

Lambda is the #1 GPU Cloud for ML/AI teams training, fine-tuning and inferencing AI models, where engineers can easily, securely and affordably build, test and deploy AI products at scale. Lambda’s product portfolio includes on-prem GPU systems, hosted GPUs across public & private clouds and managed inference services – servicing government, researchers, startups and Enterprises world-wide.


If you'd like to build the world's best deep learning cloud, join us. 

*Note: This position requires presence in our San Francisco office location 4 days per week; Lambda’s designated work from home day is currently Tuesday.

About the Role

We’re looking for a Customer Success Operations Manager to be the backbone of our Customer Success organization—enabling the systems, workflows, and insights that help our CSMs work smarter, not harder. You’ll execute the operational strategy, support tools and platforms, and streamline processes so the team can focus on delivering value to customers.

This role is perfect for someone who is equal parts builder, analyst, and collaborator—someone who sees inefficiencies as opportunities and thrives on making complex things simple.

What You’ll Do 

  • Tooling & Automation

    • Optimize the Customer Success tech stack (including Salesforce, Notion, Zapier, etc.).

    • Identify and execute automated workflows that save CSMs time and improve the customer experience (e.g., lifecycle triggers, health score alerts, onboarding flows).

    • Build scalable dashboards and views that make customer data actionable across the team.

  • Process Creation & Optimization

    • Map, document, and continually refine CSM workflows (renewals, onboarding, business reviews, check-ins, escalations).

    • Partner with CSMs to identify daily pain points and develop streamlined processes to remove manual work.

    • Iterate on playbooks, templates, and systems to simplify and improve high-impact motions.

  • Cross-Functional Partnership

    • Collaborate across the Lambda team – Sales, Product, Engineering, etc. – to execute on projects.

    • Act as an operational voice of Customer Success in internal tooling and data projects.

    • Partner with Sales Enablement, Marketing, and others to keep customer-facing materials updated and aligned.

  • Support & Enablement

    • Be a go-to resource for CSMs, helping troubleshoot tools, create customer workspaces, and unblock daily operational issues.

    • Maintain key documentation in Highspot, JIRA, and Google Docs

    • Run feedback loops to continuously improve internal tooling and team productivity.

You

  • 4-7 years experience in Customer Success / Revenue / Business Operations role at a SaaS, Cloud, or AI infrastructure company.

  • Strong hands-on experience with Customer Success tools, especially those in the Lambda tech stack (Salesforce, Zendesk, Notion, Tableau, Zapier, Vitally).

  • Proven track record of building automations, playbooks, and internal tooling to improve team workflows.

  • Highly organized, systems-oriented thinker with a knack for turning chaos into clarity.

  • Experience working with data (e.g., in SQL, Python, or R), with survey tools (e.g., Typeform), and business intelligence tools (e.g., Tableau),  and turning that data into actionable insights.

  • Great communicator and collaborator, with a customer-centric mindset and strong attention to detail.

  • Bias to action with a ‘gets things done’ mentality.

Nice to Have

  • Experience working with technical Customer Success teams or Infrastructure customers (e.g. ML/AI workloads, GPU compute, DevOps tools).

  • Familiarity with API-based integrations or light scripting/querying (e.g. Zapier, REST APIs, SQL).

  • Customer-facing experience

Salary Range Information 

Based on market data and other factors, the annual salary range for this position is $116,030- $166,970. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. 

About Lambda

  • Founded in 2012, ~350 employees (2024) and growing fast

  • We offer generous cash & equity compensation

  • Our investors include Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, US Innovative Technology, Gradient Ventures, Mercato Partners, SVB, 1517, Crescent Cove.

  • We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability

  • Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG

  • Health, dental, and vision coverage for you and your dependents

  • Wellness and Commuter stipends for select roles

  • 401k Plan with 2% company match (USA employees)

  • Flexible Paid Time Off Plan that we all actually use

A Final Note:

You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.

Equal Opportunity Employer

Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.

Similar Jobs

Interface AI - Senior Strategic Partner Manager

Interface AI

United States (Remote)
5 Months ago
Globalization Partners - Principal Demand Generation Manager

Globalization Partners

United States (Remote)
1 Month ago
Flexra Software - Lead Development Representative (Entry Level - Sydney OR Melbourne)

Flexra Software

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Remote - Managing Counsel, Employment Legal

Remote

France (Remote)
2 Months ago
Varonis  - Cloud Security Researcher

Varonis

Herzliya, Tel Aviv District, Israel (On-Site)
9 Months ago
Wrike - Customer Success Manager (German)

Wrike

Prague, Prague, Czechia (Hybrid)
2 Months ago
Nintendo - Technical Support Specialist (m/f/d)

Nintendo

Frankfurt Am Main, Hessen, Germany (On-Site)
8 Months ago
DataVisor - Senior Technical Support Specialist

DataVisor

Tokyo, Japan (Hybrid)
2 Months ago
cyara - Customer Success Manager

cyara

United States (Remote)
10 Months ago
Luxoft - Partnerships and Customer Success Lead

Luxoft

(Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Baton - Senior Product Manager

Baton

San Francisco, California, United States (Hybrid)
3 Weeks ago
SparkCognition - Senior QA Engineer

SparkCognition

Bengaluru, Karnataka, India (On-Site)
1 Year ago
Glean - Head of Sales, APJ

Glean

Singapore (Hybrid)
1 Month ago
Autodesk - Senior Director, People Business Partner, Worldwide Marketing

Autodesk

Montreal, Quebec, Canada (On-Site)
1 Year ago
Lorikeet - Senior Software Engineer

Lorikeet

Sydney, New South Wales, Australia (On-Site)
3 Months ago
Rippling - Account Manager, SMB

Rippling

San Francisco, California, United States (Hybrid)
3 Months ago
Palo Alto Networks - Senior Manager, Software Firewall CSP OEM Partnerships GTM (Global)

Palo Alto Networks

Santa Clara, California, United States (On-Site)
1 Month ago
powtoon - DevOps Team Lead

powtoon

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
1 Month ago
Crowd Strick - Engineering Manager, Falcon Foundry

Crowd Strick

United Kingdom (Remote)
4 Weeks ago
Ambient.ai - Senior Sales Engineer - SLED

Ambient.ai

Redwood City, California, United States (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in San Francisco, California, United States

Activision - Staff Data Analyst

Activision

New York, United States (On-Site)
2 Months ago
Boomi  - Senior Performance Engineer

Boomi

Conshohocken, Pennsylvania, United States (Hybrid)
2 Months ago
Apple - Tools and Automation Engineer

Apple

New York, New York, United States (On-Site)
1 Month ago
Semgrep - Head of Design

Semgrep

San Francisco, California, United States (Hybrid)
1 Month ago
PHINIA - Global Mechatronics Engineer

PHINIA

United States (On-Site)
1 Month ago
Toast - Senior Manager, Finance Systems & Operations

Toast

San Francisco, California, United States (Hybrid)
2 Months ago
Booming Games - PostgreSQL Developer

Booming Games

Oregon, United States (Remote)
2 Months ago
Tencent - Senior Staff Researcher

Tencent

Palo Alto, California, United States (On-Site)
9 Months ago
Crowd Strick - Workday Integrations Developer

Crowd Strick

United States (Remote)
1 Year ago
Riot Games - Manager, Competitive Operations

Riot Games

Los Angeles, California, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

BigID - Senior Customer Success Manager

BigID

New York, United States (On-Site)
4 Weeks ago
Forescout Technologies  Inc  - Senior Customer Success Manager

Forescout Technologies Inc

Dallas, Texas, United States (On-Site)
1 Month ago
gitlab - Customer Success Manager - Japan

gitlab

Japan (Remote)
1 Month ago
Unity - Customer Experience Advisor

Unity

Tokyo, Japan (On-Site)
3 Months ago
USE Insider - Customer Education Specialist

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
9 Months ago
GoTo Group - Customer Support Manager

GoTo Group

Jakarta, Indonesia (On-Site)
1 Month ago
Side - Player Support Specialist (Japanese)

Side

Tokyo, Japan (Remote)
3 Weeks ago
Linden lab - Customer Success Specialist

Linden lab

Atlanta, Georgia, United States (On-Site)
7 Months ago
Site Core - Customer Success Manager

Site Core

Dubai, Dubai, United Arab Emirates (On-Site)
2 Weeks ago
Synthesia - Senior Customer Success Manager

Synthesia

London, England, United Kingdom (Hybrid)
4 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

San Francisco, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

San Francisco, California, United States (Hybrid)

San Francisco, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

San Francisco, California, United States (Hybrid)

San Francisco, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

San Francisco, California, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Lambda

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug