Knowledge Management & Process Strategy Lead

Lambda, The Superintelligence Cloud, builds Gigawatt-scale AI Factories for Training and Inference. Lambda’s mission is to make compute as ubiquitous as electricity and give every person access to artificial intelligence. One person, one GPU.

If you'd like to build the world's best deep learning cloud, join us.

What You’ll Do

• Own the end-to-end creation and maintenance of internal documentation, SOPs, and process maps for our Data Center AI and supplier operations teams.
• Build clear, actionable documentation for operational workflows (e.g., circuit ordering, decomm procedures, capacity planning, supplier onboarding etc).
• Partner with business operations, engineering, networking, and procurement teams to gather and validate technical and procedural information.
• Establish document governance standards (e.g., version control, naming conventions, access control).
• Develop and maintain team-specific Confluence or Notion spaces as central repositories for operational knowledge.
• Translate high-complexity and technical information into documentation accessible by internal stakeholders across departments.
• Create one-pagers and executive-ready summaries to support quick decision-making.
• Help design and maintain a scalable system of record for data center and supplier operations processes.
• Drive proactive audits and cleanup of existing documentation to ensure accuracy and usability.
• Contribute to onboarding and training materials for new hires and cross-functional teams.

Who You Are

• An organized and detail-oriented writer who understands how to simplify the complex.
• Comfortable working in fast-paced, ambiguous environments with minimal hand-holding.
• Curious and proactive, you don’t just document what exists, you identify what’s missing and go find it.
• A strong communicator who can extract key information from SMEs and translate it into high-quality documentation.
• A self-starter with a bias for action and a passion for operational excellence.

Top Requirements

• Documentation & Knowledge Management: Proven experience writing and maintaining internal documentation in a fast-moving technical or infrastructure environment.
• Process Orientation: Familiarity with operations, provisioning, and/or data center processes; ability to map workflows clearly.
• Cross-Functional Collaboration: Able to work effectively with technical and non-technical stakeholders across operations, engineering, and supplier teams.
• Structured Thinking: Ability to create templates, define document standards, and implement repeatable documentation rhythms.
• Execution Without Hand-Holding: Strong ownership mentality and ability to run with documentation needs end-to-end without constant input.

Qualifications

• Bachelor’s degree or higher or equivalent in a related field
• 10+ years in writing, documentation, knowledge management, or business operations roles, ideally in infrastructure, AI, or data center environments.
• Experience creating SOPs, process docs, and operational content in tools like Confluence, Notion, Google Workspace, etc.
• Comfort working with teams across engineering, operations, and suppliers.
• Excellent writing and organizational skills.
• Experience in a high-growth or high-ambiguity environment is strongly preferred.
• Familiarity with data center operations, vendor management, or networking provisioning is a plus.

Nice to Have

• Exposure to AI/ML environments or GPU infrastructure.
• Familiarity with tools such as Lucidchart, Notion, Asana, or JIRA.
• Previous experience supporting compliance, audit, or operational readiness initiatives.

Salary Range Information

The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

About Lambda

• Founded in 2012, ~400 employees (2025) and growing fast
• We offer generous cash & equity compensation
• Our investors include Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, US Innovative Technology, Gradient Ventures, Mercato Partners, SVB, 1517, Crescent Cove.
• We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability
• Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG
• Health, dental, and vision coverage for you and your dependents
• Wellness and Commuter stipends for select roles
• 401k Plan with 2% company match (USA employees)
• Flexible Paid Time Off Plan that we all actually use

A Final Note:

You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.

Equal Opportunity Employer

Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.