Customer Success Operations Support

Let’s be #BrilliantTogether

Overview

ISS STOXX is growing! We seek a Customer Success Operations Support to contribute to our expanding success and join our Governance team based at our Tokyo office- Japan.

The Customer Success Operations Support reports to Japan Head of Client Success and handles clients’ voting of Japan domestic ballots. The role monitors incoming ballots for clients and ensures that the ballots with their vote instruction are timely sent back to trust banks/the ballot provider.

The Customer Success Operations Support はJapan Head of Client Successにレポートし、日本総会における国内バロッツの処理を担当します。クライアント宛に到着するバロッツをモニターし、クライアントの指図を反映したバロッツが適時に信託銀行・バロットプロバイダーに届けられる様手配を行います。

Responsibilities of Customer Success Operations Support include the following:

• Monitor incoming domestic ballots – electric ballots as well as conventional ballots in excel form – for Japan meetings;

• Reconcile ballots received against client positions;

• Manage cutoffs of conventional ballots and run internal programs to populate the excel forms with client instructions;

• Send back conventional ballots to trust banks; and

• Liaise with clients, trust banks and internal teams to ensure smooth vote flows.

Customer Success Operations Support の主な業務

• クライアントが担当する国内口座に宛てて到着する日本総会のバロッツ（電子バロッツおよび従来型のエクセルフォームのバロッツ）のモニター

• 受領したバロッツとクライアント保有残高のレコンサイル

• 従来型のバロッツをカットオフ順に管理し、社内プログラムを用いてクライアントの指図をエクセルフォームに転記の上、信託銀行等に返送

• 議決権行使フローが円滑に進行する様、必要に応じクライアント・信託銀行・社内の関連チームと連携

Qualifications

• Bachelor’s degree graduate

• With 2-3 years’ relative work experience in Operations in the Financial Services industry- ideally under Asset management industry

• Proficiency in MS Office with emphasis on Excel

• Native level in Japanese language and with business level English communication skills

• Amenable with a hybrid work arrangement- 3 days in the office and 2 days' work from home per week

望ましいスキル・特性等

• 業務に関連する分野での学士号を取得していることが望ましい

• 金融業界（理想的には資産運用業界）でのオペレーション業務の経験を重要視

• Excelを中心とするMS Officeの経験

• ネイティブ・・レベルの日本語およびビジネス・レベルの英語コミュニケーション力（対外的に英語でコミュニケーションを取る機会は限られる）

• 「週3日出社－2日在宅勤務」のハイブリッド勤務に対応出来ること

#LI-NS1

#Associate

#Sales

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

Founded in 1985 as Institutional Shareholder Services (ISS) Inc., ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations, providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors. More than 1,600 clients worldwide utilize ISS Governance’s actionable expertise to help them make informed investment stewardship decisions, and to help them manage their voting responsibilities. Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients’ evolving portfolio, fiduciary, and stewardship requirements. 

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.