Customer Support Representative (AVC - 10102401)

2 Months ago โ€ข 3 Years + โ€ข Administrative โ€ข $10,800 PA - $18,000 PA

Job Summary

Job Description

As a Customer Support Representative, you will provide exceptional support to users via live chat, email, and review sites. Responsibilities include troubleshooting technical issues related to the AI headshot generator platform, answering user questions about features, pricing, and billing, offering guidance on creating professional headshots, proactively resolving user concerns, documenting customer interactions, and staying updated on new features. The ideal candidate will have 3+ years of customer service experience, strong communication skills, and exceptional problem-solving abilities. The role requires a quiet workspace, availability for rotating shifts (including evenings and weekends), and the ability to remain professional in challenging situations.
Must have:
  • 3+ years customer service experience
  • Excellent communication skills
  • Technical troubleshooting abilities
  • Problem-solving and empathy
  • Professionalism under pressure
Perks:
  • Remote work
  • 5-day work week
  • Competitive salary
  • Professional growth opportunities
  • Collaborative team environment

Job Details

Description

Client Overview

The client is a Y-combinator backed AI platform revolutionizing the HVAC, Plumbing, and Electrical industries. Their innovative platform empowers technicians and representatives, enabling them to serve customers more efficiently and boost business revenue. With novel AI features deeply integrated with platforms like ServiceTitan, the client is at the forefront of transforming service delivery in these sectors.

Job Overview

As a Customer Agent, you will be at the forefront of delivering exceptional customer service. Your role will be to manage inbound calls, provide accurate and timely support, and resolve customer inquiries, ensuring a seamless customer experience. You will play a key part in maintaining high customer satisfaction and contributing to the overall success of the business.

Responsibilities

  • Provide exceptional support to our users via live chat, email, and review sites such as Google Reviews or Trustpilot.
  • Troubleshoot technical issues related to the AI headshot generator platform.
  • Answer user questions about features, pricing, and billing.
  • Offer guidance and best practices for creating professional headshots with our AI technology.
  • Proactively identify and resolve user concerns to ensure satisfaction.
  • Document customer interactions and feedback for continuous improvement.
  • Stay up-to-date on new features and product updates to effectively assist users.

Requirements

  • Education: College educated preferably.
  • Experience: Minimum 3 years of customer service experience, preferably in a fast-paced or tech-driven environment.
  • Communication Skills: Strong verbal and written communication skills in English, with a professional and neutral accent.
  • Problem-Solving: Exceptional listening skills, empathy, and the ability to resolve customer issues calmly and effectively.
  • Work Ethic: Ability to handle multiple tasks simultaneously while maintaining a high standard of work.
  • Work Environment: Must have a quiet, noise-free workspace suitable for taking calls.

Additional Requirements

  • Availability to work on a rotating schedule, including shifts from 12:00 PM - 8:00 PM Eastern and occasional weekends.
  • Ability to remain positive and professional, even in challenging customer situations.

Benefits

  • Work Remotely: Enjoy the flexibility of a fully remote role, allowing for a better work-life balance.
  • 5-Day Work Week: Benefit from two days off each week, ensuring ample rest and recovery.
  • Competitive Salary: $900-$1500/month
  • Professional Growth: Access opportunities for skill development and career advancement in a rapidly growing AI company.
  • Collaborative Team Environment: Be part of a supportive, forward-thinking team where your ideas and contributions are valued.

Similar Jobs

Evolution - Studio Manager

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
โ€ข 7 Months ago
Bushiroad - Sales Team Leader

Bushiroad

(On-Site)
โ€ข 3 Days ago
CloudHire - Senior Database Engineer (PostgreSQL)

CloudHire

New York, United States (Hybrid)
โ€ข 3 Months ago
Tesla - Customer Support Specialist

Tesla

Taguig, Metro Manila, Philippines (On-Site)
โ€ข 4 Hours ago
PwC - IN_Associate_SAP BASIS_Enterprise Apps SAP _Advisory_Hyderabad

PwC

Hyderabad, Telangana, India (On-Site)
โ€ข 1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Philippines

PwC - Human Capital Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
โ€ข 4 Months ago
PwC - Valuations Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
โ€ข 3 Months ago
PwC - FDD Senior Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
โ€ข 4 Months ago
PwC - Advisory Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
โ€ข 4 Months ago
Keywords Studios (Player Support) - Quality Lead - Player Engagement

Keywords Studios (Player Support)

Mandaluyong, Metro Manila, Philippines (Hybrid)
โ€ข 3 Days ago
PTW - Player Support Representative (Part-Time)/ Technical Support

PTW

Western Visayas, Philippines (Remote)
โ€ข 2 Months ago
Canva - Senior Brand Designer - Campaigns

Canva

Manila, Metro Manila, Philippines (Remote)
โ€ข 1 Month ago
Netflix - Operations Specialist, Launch Operations

Netflix

Manila, Metro Manila, Philippines (On-Site)
โ€ข 1 Month ago
ByteDance - Seller/Brand Marketing & Special Project (Philippines E-commerce)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
โ€ข 3 Months ago
PwC - Custom Classification Associate

PwC

Pasig, Metro Manila, Philippines (On-Site)
โ€ข 4 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

InMobiInMobi - Infrastructure Engineer - III

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
โ€ข 4 Months ago
Next Level Business Services - Cognos Administrator

Next Level Business Services

Beaverton, Oregon, United States (On-Site)
โ€ข 3 Months ago
PwC - Executive Assistant

PwC

Makati, Metro Manila, Philippines (Hybrid)
โ€ข 4 Months ago
Voodoo - IT Technician

Voodoo

Paris, รŽle-de-France, France (On-Site)
โ€ข 3 Weeks ago
Next Level Business Services - Salesforce Functional Analysts

Next Level Business Services

Morris Plains, New Jersey, United States (On-Site)
โ€ข 3 Months ago
PwC - Salesforce Architect

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
โ€ข 4 Months ago
Microsoft - Technical Support Engineer-Korean Speaking

Microsoft

Taipei City, Taiwan (Hybrid)
โ€ข 1 Month ago
Penumbra - Strategic Accounts Specialist - Temp

Penumbra

Alameda, California, United States (Hybrid)
โ€ข 3 Months ago
Next Level Business Services - Support Engineer - Full Time

Next Level Business Services

Jersey City, New Jersey, United States (On-Site)
โ€ข 3 Months ago
Samsung Semiconductor - Staff Software Engineer โ€“ Storage Systems & Protocols

Samsung Semiconductor

San Jose, California, United States (Hybrid)
โ€ข 2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Philippines (Remote)

Mandaluyong, Metro Manila, Philippines (Remote)

Argentina (Remote)

Manila, Metro Manila, Philippines (Remote)

Philippines (Remote)

Philippines (Remote)

View All Jobs

Get notified when new jobs are added by Far Out Scout

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug