Work location:
Home Office 1303 Yonge StCity:
TorontoWhat you will do:
We’re looking for a Customer Support Specialist (Contract until January 2026) to join our team, reporting to the Sr. Manager, Customer and Fulfillment Services.
The purpose of this role is to provide exceptional support to our internal and external clients in through a variety of channels including email and sales calls, to ensure fulfillment and shipment of orders, and customer retention through account creation, assessing current processes and recommending new opportunities.
The successful candidate will be responsible for order completion (ie. activation), investigating order details when required, assessing processes and many other administrative tasks. The position requires working closely with the PrePaid product team, Marketing, theatres, and other parts of our department as well as various business units within the Cineplex ecosystem.
Possesses a passion for delivering exceptional guest experience and providing solutions for internal or external guests' needs.
You must be able to able to lift up to 30 lbs to move shipments. You must come in to the Toronto head office Monday to Friday (Location: 1303 Yonge Street, Toronto). You must be available Monday to Friday 9 AM – 5 PM (hours could change).
Key Responsibilities:
What You Will Need:
Inclusion & Diversity
Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.
Accessibility
We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com.
While we appreciate all interest, only those candidates selected for an interview will be contacted.
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